Automotive Service Manager

7 days ago

Truro, Canada HOLLIS FORD Full time

**Administrative Tasks**
- Plans department objectives, jointly with his/her supervisor, and attains them.
- Prepares and manages the annual operating budget of the after-sales department.
- Ensures that he/she is able to issue the reports required by general management and the manufacturer.
- Devises and implements a marketing plan to solicit new clientele and maximize retention of existing customers.
- Keeps abreast of federal and provincial regulations and municipal bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc.; understands and observes them.
- Is familiar with, and applies, the manufacturer’s warranty conditions and policies.
- Ensures that all documents required by the manufacturer or the general manager are available and properly completed.
- Verifies and follows up on orders for parts, together with the parts manager, to ensure a readily available supply.
- Initials all work orders before they are submitted to the warranty department.
- Advises the technicians responsible for repairs of the time allocated for each work order.
- Maintains a top quality repair service and reduces returns to the shop. Intermittently checks work performed, to ensure that it meets strict quality standards.
- Keeps up-to-date on new equipment and tools, and makes purchasing recommendations.
- Sees to the cleanliness of the work areas and customer waiting room.
- Liaises with representatives of the manufacturers.
- Ensures that special tools are properly maintained and stored and that stock is sufficient.
- Ensures that the customer files of the after-sales department are up to-date and easily accessible.
- Prepares lists of labour costs for the more routine maintenance jobs.
- Takes part in management meetings.

**Tasks related to human resources**
- Verifies the performance of the employees in his/her department, making use of the appropriate reports, verification systems and surveys.
- Hires, trains, motivates and advises after-sales department employees and ensures that they are productive.
- Holds periodic meetings of department personnel.
- Prepares the activity schedule of all department employees and enforces compliance.
- Endeavours to promote harmony and a team spirit within his/her department, as well as with all other dealership departments.
- Plans and/or organizes the technical training, and refers employees to appropriate training schools, as necessary.
- Verifies the technicians’ daily productivity reports, as well as the documents used to prepare the payroll.
- Regularly evaluates the performance of the personnel in the departments for which he/she is responsible.

**Tasks related to customer service**
- Builds and maintains smooth relations with the customers, to obtain their loyalty, and takes note of any potential customers they may recommend.
- Builds and maintains smooth relations with professional training schools, to facilitate personnel recruitment activities.
- Ensures that all customers are welcomed as soon as possible, and that they are given reasonable estimates of the costs and time required for their repair jobs and maintenance work.
- Handles customer complaints as soon as possible, based on dealership guidelines.
- Implements and maintains a customer satisfaction system for the after-sales department.
- Analyzes all reports on customer loyalty and makes recommendations to his/her supervisor, where applicable.

**Miscellaneous tasks**
- Is responsible for workplace health and safety.
- Maintains a professional appearance.
- Performs other tasks, based on management requirements and instructions.

**Benefits**:

- Dental care
- Extended health care

**Schedule**:

- Day shift
- Weekdays

**Supplemental pay types**:

- Bonus pay

**Ability to commute/relocate**:

- Truro, NS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Manager: 2 years (preferred)
- Customer service: 5 years (preferred)

**Administrative Tasks**
- Plans department objectives, jointly with his/her supervisor, and attains them.
- Prepares and manages the annual operating budget of the after-sales department.
- Ensures that he/she is able to issue the reports required by general management and the manufacturer.
- Devises and implements a marketing plan to solicit new clientele and maximize retention of existing customers.
- Keeps abreast of federal and provincial regulations and municipal bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc.; understands and observes them.
- Is familiar with, and applies, the manufacturer’s warranty conditions and policies.
- Ensures that all documents required by the manufacturer or the general manager are available and properly completed.
- Verifies and follows up on orders for parts, together with the parts manager, to ensure a readily available supply.
- Initials all work orders before they are submitted to the warranty department.
- Advises t

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