Marketplace Operations Manager

2 weeks ago

Montréal, Canada Paper Full time

Driven by the mission to democratize education, Paper is the largest provider of educational support, supporting millions of students through partnerships with thousands of school districts. Paper helps deliver true educational equity through their category leading Educational Support System (ESS) that offers virtual access to 24/7 tutors and essay reviewers. Founded in 2014, Paper philosophically believes that all students should be given the tools and resources to reach their academic potential, independent of socio-economic status, geography, language or other barriers. We are headquartered in Montreal, Quebec with remote employees across the US and Canada. Paper is proud to have been named by GSV as one of the most transformational growth companies in digital learning.

We are looking for an experienced, creative and resourceful Marketplace Operations Manager to enable our Customer Experience team. You must be a strategic problem solver with an empathetic, data-driven, and self-starting mentality-ideally with experience in a start-up environment.

In this role, you must be comfortable being scrappy, helping to deploying both digital and guerilla marketing strategies to drive product adoption and customer advocacy. You will need to work closely with the regional teams to deploy plays for customers at various stages of their lifecycle. This will require you to spend time in the field with our team and customers in order to develop a deep understanding of our partner districts.

**Responsibilities**
- Support Paper's user-centric growth efforts. Your ultimate goal will be to support members of the CX organization in driving adoption & customer buy-in of our various products at the district and school levels.
- Develop and launch scalable digital and field adoption tactics aimed at driving awareness of Paper among students, parents, and the wider community.
- Work collaboratively & consultatively with our Customer Success Managers & Growth Marketing teams to bring their vision to life.
- Act as a liaison between users and the product team and provide continuous feedback on new features/requests, adoption results and UX feedback.
- Use analytics to identify adoption bottlenecks within your regional portfolio of Paper clients and work closely with Customer Success, Growth and Account Management to drive
- Work with the Director of Growth and Director of Customer Success to develop growth playbooks that can be scalably repeated to drive student and teacher value realization of Paper.

**Qualifications**
- 4+ years experience in Marketplace Operations Management in a B2B2C or B2B User license setting.
- Data-driven - you are able to qualify your assumptions and interpret action items using data and insights.
- Technically Savvy - you are comfortable using no-code tooling, BI solutions
- Creative - you are able to think outside the box and can bring new channels, tactics and themes to the table.
- Ability to travel as needed

**Nice-to-haves**
- Working knowledge of the K-12 education industry
- Helped grow a product from 0 to 1

**Job perks**:

- We're remote-first
- but we still want to meet you, so we'll fly you in for annual meetups (sometimes more)
- We're growing fast, and so will your career
- Monthly stipend to support the growth of your home office
- Unlimited access to tutoring and educational support for children of Paper employees
- Benefits, retirement plan (+ match), stock options, and more

**About Paper**

Paper offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions.

We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day.

We believe that diverse teams build better products. Paper does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

Nobody checks every box, but the Paper team is built by passionate and innovative people who share our mission for democratizing education. If you don't think you meet all of the requirements above but are still interested in the job, please apply.

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