Emergency Shelter Supervisor

**Position Summary**

Reporting to the Shelter Operations Manager, the Emergency Shelter Supervisor ensures the safe, welcoming, and sustainable operations of the Summerside Emergency Shelter. This position is responsible for supervising and supporting Shelter staff with an inclusive and collaborative management style, with direction from the Shelter Operations Manager. Using a hands-on approach, this role responds to the daily needs of staff, clients and service provision in order to provide client care in this community-based emergency shelter.

Clients are persons experiencing homelessness, who have very complex needs, including mental health challenges, severe behavioral issues, and active substance use. Shelter staff will work with clients, the surrounding community, community service organizations and healthcare professionals to bring about positive outcomes for clients.

Duties will include but not limited to:
Follow policy and procedures for the safe management of clients; Oversee and maintain the safe and sustainable operations and functions of the Shelter by using non-violent crisis intervention, and motivational interviewing techniques to establish a supportive relationship with clients;
Assist the Shelter Operations Manager with daily operations and schedule of the Shelter program, directly supervising and training Shelter staff during the hours the Shelter is open;
Build and maintain the monthly schedule, respond to shift coverage, and arrange any emergency scheduling changes as needed, in collaboration with the Operations Manager;
Confirm reporting requirements are fulfilled;
Intake and Assessment: Work collaboratively with staff and the clients to assess their situation, problem solve and develop realistic case plans which will promote steps toward dealing with barriers in their lives. Intake also includes the safe storage of personal and prohibited items, and authorized consent forms;
Review steps and progress of plans with clients when they are at the shelter; Where clients refuse this service, create a positive experience that leads to increased trust and engagement.

Develop good working relationships across sectors, community groups, and other agencies to ensure clients are connected to needed services and follow through. Create a record of efforts so team is aware of plan; Provide reliable, consistent conditions for development of a trusting environment that accepts the client where they are, promotes greater awareness in problem-solving, communicating, adapting to changes in clientele and their needs;
Provide direct supervision to complex clients at high risk to themselves or others, which may include measures to keep them and staff safe;
Summerside Emergency Shelter Supervisor

Anticipate crisis by engaging in dynamic security with clients in the short and longer term. This includes maintaining intelligence regarding relational issues between clients and other information that could precipitate an altercation; Work respectfully with a variety of vulnerable clients, including Indigenous peoples, BIPOC, LGBTQ2SIA+ and others. Clients may have pets and be couples as well; Advocate for clients, raise issues of need and promote fair and equitable treatment; Educate partners as needed to the challenges, barriers and strengths of individuals experiencing homelessness; Other duties as required.

Minimum Qualifications:
Must have a successful completion of a program from a community college in a related field and/or successful completion of a bachelors degree with major coursework in the social Sciences; Demonstrated equivalencies will be considered;
Direct managerial and supervisory experience of a group of front-line social service staff is an asset. Demonstrated leadership skills, budget management, and program management abilities. Be knowledgeable and have experience in working with vulnerable people and demonstrate the ability to deal with significant behavioral issues in a professional manner; Will require strong skills and nonviolent crisis intervention, behavior management and ability to implement behavior modification strategies; Excellent interpersonal skills (de-briefing, active listening, conflict resolution, de-escalation, problem solving, supportive) is essential.

Must be able to work independently and in a self-supportive manner, and this position requires flexibility, adaptability, and highly effective communication skills;
Must be prepared to work shift work and be flexible with your work schedule;
Must have CPR first aid certification, nonviolent crisis intervention, and suicide prevention training or be willing to obtain;
A good previous work and attendance record and an acceptable criminal record check and vulnerable sector.

Salary Range: $28.00 / hour

Bi-Weekly Hours: shiftwork involving evenings, nights, weekdays/weekends

Pay: $28.00 per hour

Expected hours: 34 - 42 per week

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as neede