Lifehouse Shelter Worker

**General Information**
LifeHouse is a 24-hour-per-day/7-day-per-week emergency shelter for women, trans and non-binary individuals and children, needing safe and secure housing. The shelter offers temporary, short-term housing; support and information; comprehensive case management, and referrals to other community agencies and services.

**Responsibilities and Accountability**:

- A Shelter Worker has the responsibility of working cooperatively with other staff to help create and maintain a safe and supportive environment for women and children aimed at promoting and maintaining the mission, mandate, vision, values, and policies of LifeHouse and the individuals it supports.
- Maintain and promote the well-being, uniqueness, and independence of each resident of LifeHouse.
- Provide a safe, non-judgmental, and empowering environment to residents of LifeHouse by listening to women and exhibiting sensitivity and concern when interacting with the residents.
- Provide a supportive environment for women who are experiencing crisis in the areas of mental health, addictions, and other areas of family crisis.
- Maintain strict confidentiality of residents’ names and individuals who utilize LifeHouse services.
- Develop, implement, and follow the Individual Service Plan (ISP) developed through the Case Management Process, by providing LifeHouse residents with supportive and helpful interventions.
- Assist LifeHouse residents of daily living including, but not limited, to arranging appointment, transportation, accessing community outreach services, and financial support as needed.
- Maintain safety and security by monitoring all aspects of the LifeHouse Policies and Procedures.
- Ensure the safety of the transitional housing and emergency shelter by completing security checks.
- Provide the LifeHouse Coordinator with information on potential problems and assist in development of solutions and/or innovative approaches to problems.
- Provides shelter residents with information, advocacy, and resources.
- Supervise and assist in the daily functions of the shelter, including meal preparation, chores, and work with residents to maintain a neat and clean environment.
- Assist residents of LifeHouse in orienting to communal living.
- May be required to stay and cover following shift in case of emergency, inclement weather, if next shift relief does not report to work and if unable to find coverage.
- Required to work evenings and/or weekends as directed by LifeHouse Coordinator.

**Administration**
- Providing and maintaining adequate resident records and reports
- Document crisis calls, intakes, evaluations, discharge, and other significant events.
- Enter end of shift report in logbook/HIFIS for coworker and supervisor review and follow up.
- Notify LifeHouse Coordinator of unusual cases, irregularities, accidents, illnesses and required repairs.
- Attend regular staff meetings as required.
- Other duties and responsibilities as required/assigned.

**Other Responsibilities**
- Keep informed of key government programs for eligibility and benefit of LifeHouse residents.
- Interact with government department staff and other community agencies on behalf of LifeHouse residents.
- Develop and maintain a positive interaction with community agencies for the benefit of residents and LifeHouse.
- Participate in committee work as assigned/required.

**Position Specification**
- Bachelor’s degree in social science or a community college diploma in social services or an equivalent acceptable to the employer.
- Knowledge of case management procedures and Individual Service Plan development for guests.

**Experience**
- At least two years’ experience in the social service field.

**Skills and Knowledge**
- Valid Driver’s License.
- Valid CPR and First Aid Certificate.
- Comprehensive knowledge of community resources, programs and services.
- Ability to use numerous computer programs.
- Excellent verbal and written communication.
- Knowledge of the dynamics and the impact of violence on women and children
- Ability to organize information on community resources and relate same to other staff members, LifeHouse guests, and the public.
- Ability to work overnight shift.
- Demonstrate organizational skills and abilities.
- Demonstrate initiative.
- Ability to work independently and as a member of a team.
- Ability to deal effectively with difficult situations in a calm and objective manner.
- Exercise responsible judgment.
- Possess critical thinking and decision-making skills.
- Ability to multi-task.

**This is a non-unionized position**

**Job Type**: Casual

Pay: $22.45 per hour

Expected hours: 4 - 20 per week

Schedule:

- On call

Work Location: In person