Client Service Representative

1 day ago

Cambridge, Canada Animal Hospital of Cambridge Full time

Position Overview

The role of the Client Care Representative (CCR) is to strengthen the human-animal
- veterinary bond through exceptional care. Your role is vital to the success of our hospital as you are the first and last contact the client has with us whether it is in person or on the phone. As a representative of our clinic it is your primary job to ensure that the client and their pet feel welcomed, expertly cared for and immensely appreciated.

Reporting Structure

This position reports to the Lead CCR or the Practice or Office Manager.

Educational Requirements

High school diploma is required. Previous customer service experience or graduation from an approved Veterinary Assistant Program is required.

**Skills**:
Working Conditions

Must be able to tolerate unpleasant odors, noises, the site of blood and other bodily fluids, and may be exposed to contagious diseases or injury as a result of animal handling. Must be able to lift up to approximately 40lb and spend extended time standing. Emergency and/or difficult situations may arise where you must be able to remain calm and focused under pressure.

**Responsibilities**:
As a CCR your job involves aspects of client care, administrative duties, hospital cleanliness, and animal care. Duties involved in each of these areas include but are not limited to:
Client Care

Administrative Duties

Hospital Cleanliness

Ensure the reception area is free from debris, clutter, hazards, and odor at all times; ensure environmentally friendly practices are being adhered to; stock and rotate food, supplies, client information brochures and other literature; other cleaning duties as requested.

Animal Care

Greet all pets appropriately and by name; retrieve pertinent client/pet information upon arrival; weigh pets; direct clients and pets to appropriate area/control traffic; assess patients upon arrival and alert a veterinarian or technician if an animal or owner is in distress; understand proper isolation protocols for animals with suspected contagious conditions; recognize and understand patient body language; ensure proper handling and storage of patient samples brought into the clinic for analysis.

General

Other duties and responsibilities may be added from time to time.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Company events
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Store discount
- Wellness program

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Currently, masks are optional for both client and staff. Cleaning and safety precautions being taken.

Ability to commute/relocate:

- Cambridge, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

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