Claims Manager

2 weeks ago

Montréal, Canada MSC - Mediterranean Shipping Company Full time

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

**Job Description**:
Reporting directly to the Vice President of Risk Prevention, the Claims Manager’s underlying responsibility will be to ensure the daily functioning of Claims & Risk prevention department and compliance of cargo and non-cargo claims handling procedures. Manage Cargo and Non-Cargo Claims and customer service activities to optimize profitability and customer satisfaction.

Key Accountabilities
- Leading and managing a team of Claims Specialists and Representatives through tasks delegation according to the department’s needs and roles
- Provide continuous training, coaching, mentoring and assist with weekly, monthly and quarterly reporting on Team’s KPI, P&L, overseeing daily HR issues including performance management, conducting one-on-one sessions and setting up short and long-terms Team’s goals and targets
- Analyze and interpretate reports, department stats for claims payments and come up with the necessary suggestions for process improvement, contributing for the development of claims management policies, procedures, and practices
- Follow up with third party liabilities and recoveries such as Terminals, CN Rail, Trucking companies, Canadian Authorities, appointed Lawyers and marine surveyors, etc.
- Coordinate with Head office MSC Geneva on process and expectations alignments and collaborate with cross-functional departments to deliver elevated customer service experience, manage risk, and drive revenue goals
- Ensure continuous improvements and achievements through execution of strategic initiatives for process development, reducing process inefficiencies and inconsistencies by aligning team roles, capacity and efficiency to comply with day-to-day tasks
- Ensure compliant claims handling, accurate liability decisions, appropriate settlement, adherence to key performance metrics and management of litigation

**Qualifications**:
This position requires a strategic, and analytical mindset who can demonstrate the following characteristics:

- 7 + years of similar or relevant work experience
- Excellent ability to analyze and problem solve using creative out-of-the-box thinking
- Solid understanding of the entire logistics and supply chain lifecycle to identify risk areas and inefficiencies and provide recommendations for improvements
- Able to handle multiple projects and deadlines simultaneously
- Ability to identify control and process weaknesses and propose viable solutions
- Able to manage the workload, to prioritize, and to manage their time effectively, ensuring a seamless and frictionless process, approaching problems logically and with professional judgment
- Demonstrates a strong sense of urgency and promptness as well as consistency in following up unresolved issues
- Attention to detail with excellent time management skills, particularly under pressure
- Experience in shipping, transportation and/or logistics industry (an asset)
- Proficient with MS Office Suite, specifically with Excel, Power Point and PowerBI

Additional Information

Great people who work hard and look out for each other because we’re a team—it’s that simple

Just to name a few of our perks:

- Flexible health and dental benefits coverage (for all permanent full-time roles).
- RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
- Tailored training program opportunities for employee development.
- Employee mentorship, leadership, and assistance opportunities.
- Employee referral incentive program.
- Community Involvement.
- Gym facility.
- Health & Wellness Program.

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