Implementation Expert
6 months ago
**À propos de Booxi**
Fondée en 2013, Booxi est une startup qui rend possible des millions de rendez-vous chaque année. Notre solution en mode SaaS est principalement adaptée à l’industrie du retail avec une vaste clientèle, telle que LVMH, L’Oréal, Sephora, Decathlon, etc. Déployée dans plus de 80 pays, notre plateforme est capable de répondre aux besoins les plus exigeants, tout en étant facile à utiliser et intégrer.
Avec des millions de rendez-vous pris, 1500 clients à travers le monde et une équipe de 30 personnes qui ne cesse de grandir, nous recherchons les meilleurs talents pour se joindre à notre équipe. Si tu aimes les défis, as un esprit entrepreneur et tu souhaites concilier plaisir et travail, nous t’invitons à postuler
**Compensation et avantages**
- Compensation juste avec des attentes justes
- Équilibre vie-travail: on s’assure que le travail rentre dans tes 40 heures
- Possibilité de travailler de n’importe où, avec des bureaux satellites basés à Montréal et Paris
- Flexibilité de l’horaire: nous valorisons la confiance et l’autonomie, pas le micromanagement
- Assurances médicales, dentaires et voyage (famille inclue)
- Budget pour améliorer le bureau à domicile
- Une équipe qui veille au bien-être des autres et encourage la collaboration
**À propos du poste**
Nous recherchons un.e Expert de l'implémentation qui se joindra à notre équipe en pleine croissance. À ce titre, tu seras responsable de la relation avec nos clients lors des phases projets, c’est-à-dire de l'implémentation initiale de la solution ou à toute intégration de nouveau module ou système tiers. Tu seras également amené à accompagner les équipes de ventes lors des rendez-vous client à titre d’expert de la solution Booxi.
Nous recherchons donc pour ce rôle une personne expérimentée en technologie SaaS, ayant déjà participé à des projets autant fonctionnels que techniques.
**Ce que tu vas faire**
- Accompagnement de nos clients lors de leur implémentation initiale
- Respect du périmètre fonctionnel et technique
- Respect de l’échéancier projet (être proactif en cas de retards)
- Responsable du transfert de connaissances chez le client
- En charge de gérer les attentes et de trouver des solutions (itérations, solutions de contournement,)
- Agir en tant qu’expert de la solution devant le client
- Travailler étroitement avec les équipes de ventes et de succès client sur la planification des phases d’implémentation / d’onboarding
- Participer à des réponses à des appels d’offres
- Accompagner des intégrateurs dans la mise en place de la solution
- Remonter les nouveaux besoins clients aux équipes produit
- Se tenir informé de la roadmap produit et monter en compétence adéquatement
**Expériences et aptitudes recherchées**
- Au moins 3 ans d’expérience en relation client grand compte
- Excellentes compétences en communication orale et écrite en français et anglais
- Expérience en gestion de projet appréciée
- Expérience dans le domaine des logiciels SaaS, un atout
- Indépendance, esprit d'entrepreneuriat et capacité à trouver des solutions
- Sens de l'initiative, autonomie et capacité à élaborer des stratégies complètes
- Attitude proactive
- Bonne gestion des priorités
- Si ton profil ne correspond pas parfaitement, mais que tu crois pouvoir amener une valeur ajoutée à l’équipe, SVP postule. Ceci n’est qu’une liste, et non une règle absolue._
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**Company Introduction**
Founded in 2013, Booxi is a startup that is used to schedule millions of appointments every year and available in over 80 countries. Our white-labeled SaaS platform primarily focuses on the retail industry with clients such as LVMH, L’Oréal, Sephora, Decathlon, and more. We are able to deploy our technology at scale for the most demanding use-cases, all while being incredibly easy to use and integrate.
With millions of appointments booked, 1500 clients around the world and a team of 30 people that is continuously growing, we are looking for the best talents to join our team. If you like challenges, have an entrepreneurial spirit and want to combine pleasure and work, we invite you to apply
**Benefits & Perks**
- Fair compensation with fair expectations
- True work-life balance. We make sure your work fits within your work schedule
- Work from anywhere, with beautiful satellite offices in Montreal and Paris
- Flexibility: we value trust and autonomy, not micromanagement
- Insurance package for you and your family including health, dental & travel
- Home office upgrade budget
- A team that is looking out for one another and appreciates collaboration
**About the Role**
We are looking for an Implementation Expert to join our growing team. In this role, you will be responsible for client relationships during project phases, including the initial implementation of the solution or any integration of new modules or third-p
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