Implementation Expert

6 months ago


Montréal, Canada Booxi Full time

**À propos de Booxi**

Fondée en 2013, Booxi est une startup qui rend possible des millions de rendez-vous chaque année. Notre solution en mode SaaS est principalement adaptée à l’industrie du retail avec une vaste clientèle, telle que LVMH, L’Oréal, Sephora, Decathlon, etc. Déployée dans plus de 80 pays, notre plateforme est capable de répondre aux besoins les plus exigeants, tout en étant facile à utiliser et intégrer.

Avec des millions de rendez-vous pris, 1500 clients à travers le monde et une équipe de 30 personnes qui ne cesse de grandir, nous recherchons les meilleurs talents pour se joindre à notre équipe. Si tu aimes les défis, as un esprit entrepreneur et tu souhaites concilier plaisir et travail, nous t’invitons à postuler

**Compensation et avantages**
- Compensation juste avec des attentes justes
- Équilibre vie-travail: on s’assure que le travail rentre dans tes 40 heures
- Possibilité de travailler de n’importe où, avec des bureaux satellites basés à Montréal et Paris
- Flexibilité de l’horaire: nous valorisons la confiance et l’autonomie, pas le micromanagement
- Assurances médicales, dentaires et voyage (famille inclue)
- Budget pour améliorer le bureau à domicile
- Une équipe qui veille au bien-être des autres et encourage la collaboration

**À propos du poste**

Nous recherchons un.e Expert de l'implémentation qui se joindra à notre équipe en pleine croissance. À ce titre, tu seras responsable de la relation avec nos clients lors des phases projets, c’est-à-dire de l'implémentation initiale de la solution ou à toute intégration de nouveau module ou système tiers. Tu seras également amené à accompagner les équipes de ventes lors des rendez-vous client à titre d’expert de la solution Booxi.

Nous recherchons donc pour ce rôle une personne expérimentée en technologie SaaS, ayant déjà participé à des projets autant fonctionnels que techniques.

**Ce que tu vas faire**
- Accompagnement de nos clients lors de leur implémentation initiale
- Respect du périmètre fonctionnel et technique
- Respect de l’échéancier projet (être proactif en cas de retards)
- Responsable du transfert de connaissances chez le client
- En charge de gérer les attentes et de trouver des solutions (itérations, solutions de contournement,)
- Agir en tant qu’expert de la solution devant le client
- Travailler étroitement avec les équipes de ventes et de succès client sur la planification des phases d’implémentation / d’onboarding
- Participer à des réponses à des appels d’offres
- Accompagner des intégrateurs dans la mise en place de la solution
- Remonter les nouveaux besoins clients aux équipes produit
- Se tenir informé de la roadmap produit et monter en compétence adéquatement

**Expériences et aptitudes recherchées**
- Au moins 3 ans d’expérience en relation client grand compte
- Excellentes compétences en communication orale et écrite en français et anglais
- Expérience en gestion de projet appréciée
- Expérience dans le domaine des logiciels SaaS, un atout
- Indépendance, esprit d'entrepreneuriat et capacité à trouver des solutions
- Sens de l'initiative, autonomie et capacité à élaborer des stratégies complètes
- Attitude proactive
- Bonne gestion des priorités
- Si ton profil ne correspond pas parfaitement, mais que tu crois pouvoir amener une valeur ajoutée à l’équipe, SVP postule. Ceci n’est qu’une liste, et non une règle absolue._

****

**Company Introduction**

Founded in 2013, Booxi is a startup that is used to schedule millions of appointments every year and available in over 80 countries. Our white-labeled SaaS platform primarily focuses on the retail industry with clients such as LVMH, L’Oréal, Sephora, Decathlon, and more. We are able to deploy our technology at scale for the most demanding use-cases, all while being incredibly easy to use and integrate.

With millions of appointments booked, 1500 clients around the world and a team of 30 people that is continuously growing, we are looking for the best talents to join our team. If you like challenges, have an entrepreneurial spirit and want to combine pleasure and work, we invite you to apply

**Benefits & Perks**
- Fair compensation with fair expectations
- True work-life balance. We make sure your work fits within your work schedule
- Work from anywhere, with beautiful satellite offices in Montreal and Paris
- Flexibility: we value trust and autonomy, not micromanagement
- Insurance package for you and your family including health, dental & travel
- Home office upgrade budget
- A team that is looking out for one another and appreciates collaboration

**About the Role**

We are looking for an Implementation Expert to join our growing team. In this role, you will be responsible for client relationships during project phases, including the initial implementation of the solution or any integration of new modules or third-p



  • Montréal, Canada SolidCAD Full time

    **Who we are?** Our mission is to provide and deliver technology solutions which improve our clients' processes, workflow and profitability. **Position Summary** Take this opportunity to be part of an industry-leading Product Lifecycle Management (PLM) team in Canada! SolidCAD is seeking a talented and self-driven individual to work alongside SolidCAD’s...


  • Montréal, Canada MaintainX Full time

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 5,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and...

  • Activevos Expert

    5 months ago


    Montréal, Canada Amaris Consulting Full time

    **Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60...

  • Activevos Expert

    5 months ago


    Montréal, Canada amaris Full time

    Job description We are looking for dynamic consultants to grow our Information Systems and Digital team in Canada. Your experience, knowledge, and commitment will help us to face our client's challenges. You will be supporting different projects through your expertise as ActiveVOS Expert. **Your main responsibilities**: Lead the design and implementation...


  • Montréal, Canada ADP Full time

    ADP is hiring a **Project Manager, Implementation.** - _Are you looking to grow your career _in a stable, dynamic environment with plenty of opportunities to progress?_ - _Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?_ - _Are you looking to be yourself _in a culture that values equity, inclusion, and...


  • Montréal, Canada Equisoft Full time

    **Expert, Customer Onboarding** **What is Equisoft?** Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital...

  • Gb Implementation Lead

    6 months ago


    Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...


  • montréal, Canada National Bank Full time

    A career in technology at National Bank means participating in the transformation to have a direct impact on the client. As a Senior Systems Engineering Expert you will be responsible for helping all IT teams to implement the necessary mechanisms to improve and maintain the highest standards of resi


  • Montréal, Canada Canada Data Communications Management Corp. Full time

    **Position**:Bilingual Implementation Project Manager **Type**: Full Time Permanenet **Location**: Montreal/St. Patrick's, QC Are you a Bilingual Project Management Professional who has an instinctive passion for delighting your internal project stakeholders and customers? If that sounds like you, we have a fantastic opportunity waiting for you at DCM. As...


  • Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...


  • Montréal, QC, Canada ADP Full time

    **ADP is hiring a Manager, SBS Implementation** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? - Do you want to continuously learn through ongoing training, development, and mentorship opportunities? - Are you looking to be yourself in a culture that values equity, inclusion, and belonging and...


  • Montréal, Canada CTConsultants Full time

    **CTC007593 - Expert in change management of technological initiatives**: **Secteur industriel: Bancaire/Banking**: **Type d'emploi: Contract**: **Durée: One year**: **Mode de travail: Mixed**: **Description**: - Duration: 6 to 12 months - Bilingualism: Desirable, French mandatory - Telecommuting: Hybrid, 40% face-to-face at the Montreal...

  • Expert Advisor in PMO

    5 months ago


    Montréal, Canada SYSTRA Full time

    Country/Region: CA- Field: Project Management- Location: Montreal, CA- Type of Contract: Permanent- Level of experience: 10-15 years- Job number: **About SYSTRA Canada** SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, world leader in the design of transport infrastructures. SYSTRA Canada (formerly CANARAIL...


  • Montréal, QC, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Sme Expert

    5 months ago


    Montréal, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Store Manager

    5 months ago


    Montréal, Canada Nature Expert Full time

    Gérant(e) de magasin Tâches: - Superviser les opérations quotidiennes du magasin, y compris les ventes, le service à la clientèle et la gestion des inventaires. - Veiller au respect des politiques et procédures de l'entreprise. - Gérer et motiver une équipe de conseillers. - Des tâches en comptabilité seront nécessaires avec le temps. - Créer...


  • Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...


  • Montréal, Canada Canadian National Railway Full time

    Job Summary The role of Expert Product Manager is to translate business requirements into formal product roadmaps. The Expert works closely with the Business and I&T stakeholders to operationalize these roadmaps for initial development and evolution of the product. The Expert Product Manager supports the full lifecycle of the product and as such seeks...