Group Administration Specialist

3 weeks ago

Waterloo, Canada Equitable Life of Canada Full time

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.

**Position Title**: Group Administration Specialist

**Reports To**: Manager, Group Administration

**Department**: Group Claims and Administration

**Term**: Permanent Full-Time

**Work Arrangements**: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately November 2023), coming into the office a minimum of 2 days per week, every other week on designated days.

**The Opportunity**: Equitable Life is looking for a Group Administration Specialist to join our team. We’re looking for someone who is passionate about working with plan administrators and advisors to provide an outstanding benefits experience for their members. We want individuals with demonstrated skills client service, administrative excellence and a proven eye for detail.

This is a great opportunity to start your career in the insurance industry at one of Waterloo Regions top Employers 2023

**What you will be doing**:

- Update and validate plan member and plan sponsor information
- Assist plan members and plan sponsors with account activations
- Administer pay direct drug cards including problem solving utilizing provider's software
- Terminate and reinstate plan members, divisions and group contracts to ensure that only eligible claims are paid
- Provide support to other applicable Group departments by assessing and confirming member eligibility
- Request medical evidence of insurability when necessary
- Interpret system audit reports and take corrective action when required

**What you will bring**:

- Post-Secondary diploma or degree
- Excellent verbal and written communication skills
- Excellent analytical, judgement, creative problem solving, decision making and critical thinking skills
- Ability to handle high work volume within a fast-paced environment
- Ability to work independently, accepting accountability and ownership of work; able to work in a team setting
- Strong organizational skills, multi-tasking abilities and prioritization skills
- A strong orientation to identifying and helping to implement continuous improvements ideas
- Background in group benefits administration an asset
- ACS/LOMA/CEBS designation an asset
- Bilingual in French and English an asset

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- A company subsidized cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to provide two professional references (minimum one supervisor and above).

To learn more about Equitable Life, we encourage you to explore our organization.

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