Administrative Consultant

2 weeks ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The **Administrative Consultant (Group Benefits) **is they key contact for the external client's outsourced group benefits administration services. The incumbent is responsible to plan and execute the ongoing administration management of new and existing AdminPlus clients. This includes developing member communication strategies, documenting administrative processes for the supporting admin operations team, partnering with the AdminPlus customer care centre, analyzing trends/issues/successes on the portfolio and ensuring the client's data integrity. The role also entails working in tandem with the implementation team for the implementation of new AdminPlus clients.

This role is a blend of providing customized support, information and training to AdminPlus plan sponsors throughout their annual benefit enrolment cycle and during other member events (e.g., New hires, life events, terminations, severances, annual salary increases, etc). The incumbent is expected to plan, build, test, create processes and consult with our business partners on communication, legal, contracts, compliance and IT.

**Responsibilities**:

- Utilize project management methodology to address annual events such as re-enrolments and new client installations and all client/member mass mailings (i.e. planning, communication, training, client requirements and execution);
- Manage Plan Sponsor inquiries through all incoming mediums including potential interaction with Plan Members;
- Track and record Plan Member and Plan Sponsor inquiries and escalations;
- Provide initial and ongoing support to Plan Sponsors;
- Provide Member education and support (includes: face to face, written and verbal means);
- Interact with individual plan members through employee life cycle (new hires, life events, retirement/termination, and ongoing member changes);
- Establish and participate in the evolving processes and materials for this specialized product offering (i.e. work flow, training, processes, execution, operational excellence and quality assurance);
- Provide input to the creation of customized forms, letters and other communication materials

**Required qualifications**:

- Post-Secondary degree in a related discipline or equivalent work experience
- 5 years client relationship management experience
- Proficiency with data management tools such as Excel
- Ability to analyze, organize, prioritize and problem solve
- Ability to work with some degree of flexibility in order to manage continually changing priorities;
- Ability to multitask and work under pressure while maintaining a high degree of accuracy;
- Contribute to a positive, friendly and motivated team environment while being challenged with an ever-changing business need;
- Must have a positive attitude, a commitment to quality service and be able to cope with the stress inherent in the nature of multitasking and meeting client deadlines
- Strong team player, with a high interest in working in cross-functional team environment;

**Preferred skills**:

- Group Benefits administration knowledge;
- Flex Benefits knowledge;
- HR benefits administration system knowledge;
- Knowledge of methodologies and techniques for participating in workshops and testing deliverables.

**Unique requirements**:

- This is a hybrid position requiring attendance to the office once per week.
- Overtime may be required as dictated by work.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
51,100/51 100 - 82,800/82 800

**Job Category**:
Customer Service / Operations

**Posting End Date**:
08/06/2023

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