Data Specialist/analyst

2 weeks ago

Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

Company Description

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a:
**Data Specialist/Analyst**

**Job Description**:

- Act as a key liaison for OTIP with respect to electronic file exchanges and the file requirements. Attend meetings to share information as needed with internal stakeholders, and external clients. Gather, analyze, and document client data to facilitate the successful load of data to the systems and transmission of files between OTIP and the customer.
- Confidently manage and report on the files to and from the OTIP administration systems via SFTP, or other means, with customers/3rd party partners, including tracking, reconciliation, active follow-up and correction activities.
- Provide expertise on related systems, procedures, file specifications, automated file transfers, error handling etc.
- Participate in trouble-shooting and problem analysis related to transfer of electronic files.
- Determine root cause of file-related issues (i.e. data issue, format, system set up, transfer errors, board practices etc.) Participate in developing solutions and facilitate discussions with internal stakeholders and external clients to resolve. Manage and track all phases of issue resolution and data cleanup activities as they pertain to the member lifecycle.
- Collaborate and communicate effectively across teams to achieve a positive result for members and stakeholders.
- Provide information and responds to inquiries from board administrators and members regarding benefit maintenance and procedure issues, coverage, effective dates and outstanding information.
- Manage workload effectively to prioritize the customer requirements with internal requirements for win/win solutions.
- Ensure that quality control and service standards are attained with every transaction.
- Participate in project related activities as necessary for the related Data Specialist job functions. Could include review/document requirements, testing and validation of results.
- Actively pursue continuous improvement related to work processes, reporting, and system improvements.

**Qualifications**:

- A minimum 3 years in technical role; preferably related to review, loading and/or data reconciliation / manipulation / testing of large data files, often requiring analysis and problem solving.
- Proven experience with MS office, with advanced Microsoft Excel and Access experience. Skills in working with SQL would be additional benefit.
- Customer service skills and experience with an aptitude for relationship building and negotiation. Skill is required to interact with both internal stakeholders and external customers to resolve file-related issues, prioritize work, and ensure files are successfully transmitted.
- Documentation and communication skills for a technical and administrative audience (both verbal and written).
- Working knowledge of the Group Benefits industry. Strong knowledge of health and dental insurance, life, long term disability, as it pertains to contractual and administrative provisions.
- Aptitude for learning, self-study and independent problem solving along with the ability to work within the team environment.
- Continuous Improvement aptitude with ability to execute on improvement ideas. Champion for change across the organization; respond positively to challenges and opportunities.
- Prioritization, time-management skills to deliver on commitments and service levels.
- Results driven with a high degree of accuracy and attention to detail.
- Proficiency and Expert Knowledge of Ariel would be an asset.
- The ability to communicate in French will be considered an asset.
- Post-secondary education would be an asset.

Additional Information
**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

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