Service Advisor

6 months ago

Surrey, Canada Murray Hyundai White Rock Full time

**Job description**

Job Title: Service Advisor

Company: White Rock Hyundai

Location: White Rock, British Columbia, Canada

Are you passionate about delivering exceptional customer service? White Rock Hyundai, one of the leading Hyundai dealerships in the area, is seeking a dynamic and customer-focused Service Advisor to join our team. If you have a genuine desire to help people and possess excellent communication skills, we want to hear from you

**Responsibilities**:

- Greet customers in a friendly and professional manner, assessing their service needs promptly and efficiently.
- Consult with customers regarding their vehicle's service and maintenance requirements, providing accurate and detailed information.
- Schedule service appointments and ensure they are properly documented in our system.
- Collaborate with technicians and other service advisors to ensure smooth and timely vehicle repairs and maintenance.
- Explain recommended services and repair options to customers, addressing any questions or concerns they may have.
- Prepare accurate estimates for services, parts, and labor costs.
- Maintain detailed records of customer interactions, vehicle service history, and service advisor activities.
- Provide exceptional customer service throughout the service process, ensuring customer satisfaction and loyalty.
- Recommend additional services and products based on customer needs and dealership guidelines.

Qualifications:

- High school diploma or equivalent; post-secondary education in automotive technology or a related field is an asset.
- Previous experience in an automotive or dealership environment.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Experience and knowledge of automotive systems, parts, and repairs.
- Proficient computer skills and experience with dealership management systems or service software.
- Ability to work independently as well as in a team-oriented environment.
- Valid driver's license and clean driving record.

What We Offer:

- Competitive compensation package with opportunities for growth and advancement.
- Comprehensive training and ongoing support to enhance your skills and knowledge.
- A positive and inclusive work environment where teamwork and collaboration are valued.
- Employee discounts on vehicles, parts, and service.
- Health and dental benefits package.

Our Values

**Integrity**: We consistently provide open and honest communication, guided by trust and integrity.

**Teamwork**: We foster positivity and build meaningful relationships in every interaction.

**Unity**: We are united as one, accountable to everyone and invested in our community.

**Can-Do-Attitude**: We create an atmosphere of servitude where the answer is always “YES”.

**Excellence**: We strive for excellence by continually enhancing our knowledge and expertise to deliver "unreasonable" customer service.

Application Deadline: Open Until Filled

Murray Hyundai White Rock is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Salary**: $5,000.00-$8,000.00 per month

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Surrey, BC V4P 1A2: reliably commute or be willing to relocate with an employer-provided relocation package (required)

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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