Service Advisor

4 days ago

Surrey, Canada Williams Machinery Full time

Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working at a Platinum Certified Canada’s Best Managed Company, and one of BC’s Top Employers.

As a Service Advisor you will work closely with service technicians and customers to ensure accurate and timely completion of scheduling, work orders, invoices and customer follow up. The Advisor will be responsible to collect and update all customer information, write up customer requested repairs and maintenance, monitor repairs, sell additional needed service to customers and communicate with our customers throughout the entire service repair process, including scheduling of service work in the service department when required.

**Key Responsibilities**:

- Assist in coordinating road and/or shop technicians, as assigned.
- Create work orders and complete quotes for required service needs.
- Effectively communicate with customers throughout the entire process, to ensure high levels of customer satisfaction.
- Determining parts availability and scheduling future appointments.
- Reviewing the repair order and service performed with the customer after the service is completed.
- Complete repair estimates and follow up with customer for approval to proceed with work.
- Ensure work orders are closed and invoiced within 48 hours of job completion.
- Assign work to the right technician and follow up to ensure job will be completed on time, as required.
- Data entry of technician times, comments and job codes.
- Schedule jobs and organize technician workload, using GPS to maximize productivity, when required.
- Planned Maintenance Agreement management, including routine reporting and scheduling (PM’s);
- Coordinate parts for shop and/or field jobs, as required.
- Assist in coordinating shop and/or road technicians, as assigned.
- Complete warranty documentation and submission as required, in an accurate and timely manner, ensuring good communication with the manufacturers to maximize recoveries.
- Arrange freight for pick up and deliver of service work as required.
- Employ workplace health and safety practices at all times.
- Other responsibilities as assigned.

**Knowledge, Skills and Abilities**:

- Able to build relationships with customers and teammates in a positive and professional manner.
- Able to translate clients' needs to the technicians or willingness to learn.
- Able to assess client needs and sell recommended service.
- Willing to have quality communication with technicians and management.
- Excellent attention to detail and a positive attitude, with good interpersonal skills.
- Sense of humor and the ability to handle stressful situations.
- Willing to learn and willingness to be coached.
- Excellent problem-solving skills.
- Self-motivated, organized and able to multitask.
- Able to learn and utilize operating data base.

**Training, Education and Experience**:

- 2-4 years of experience scheduling service work.
- High School Diploma.

**Compensation Package**:

- Salary between $60,000-$70,000 depending on skills and qualifications.
- Paid vacation.
- Medical and dental benefits.
- RRSP matching plan.

**Values**:

- ** Build trust** - with customers and each other.
- ** Be a team player **- commit to working together to win.
- ** Be customer-focused** - “wow” customers so they become raving fans.
- ** Support community **- care for our people, our community and our planet.
- ** Deliver results **- know what you need to do and get it done.

**Working conditions**: The Service Advisor is based out of the Surrey office and works 40 hours on average per week Monday to Friday.


GIEuMB730V

  • Automotive Service Advisor

    2 days ago

    Surrey, Canada Dale's Auto Service Full time

    **Service Advisor Position Opportunity** Dales Auto Service has been servicing customers for 47 years! Qualifications for Service Advisor - Working knowledge and experience of automotive products, repairs and parts - Secondary education in the automotive field or equivalent work experience - Strong communication skills and the ability to translate customer...

  • Automotive Service Advisor

    16 hours ago

    Surrey, Canada Dale's Auto Service Full time

    **Service Advisor Position Opportunity** Dales Auto Service has been servicing customers for 48 years! Qualifications for Service Advisor - Working knowledge and experience of automotive products, repairs and parts - Secondary education in the automotive field or equivalent work experience - Strong communication skills and the ability to translate customer...

  • Automotive Service Advisor

    4 days ago

    Surrey, Canada OK TIRE & AUTO SERVICE Full time

    Experienced service advisor required. This is a junior role to get the team to the next level. You must be a self starter, highly motivated and knowledgeable in automotive services. Seeking a professional, organized individual who has excellent written and verbal communication skills and keen attention to detail. The successful applicant should have worked...

  • Investment Advisor

    3 days ago

    Surrey, British Columbia, Canada financial-advisor Full time

    About the RoleThis Financial Planner position is an exciting opportunity to join our team of dedicated professionals who are passionate about helping our members make informed financial decisions. As a key member of our advisory team, you'll work closely with clients to understand their needs and develop personalized strategies to achieve their financial...

  • Service - Advisor

    4 days ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service - Advisor

    1 week ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service - Advisor

    15 hours ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service - Advisor

    2 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service - Advisor

    5 days ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required...

  • Service Advisor

    5 days ago

    Surrey, British Columbia, Canada H.R. Owen Full time

    H.R. Owen, the UK's leading luxury automotive dealer group, is seeking a Service Advisor to work with Bentley, Surrey. The right candidate will have the organisational skills, efficiency and knowledge required for working with the Service Department to the benefit of the department and dealership. An ability to deal with customer requirements for service and...

  • Service Advisor

    5 days ago

    Surrey, Canada Star Group Full time

    Our company provide fininacial services to clients from various banks in Canada. We are looking for service advisors who can work with us and deliver services to clients. - Full training and support will be provided. - New fresher or exprienced in industry are welcomed. - You can work as full time / part time as per your flexible time. - Basic computer...

  • Service Advisor

    2 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Volvo Cars Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service - Advisor

    2 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Chrysler Jeep Dodge as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service Advisor

    2 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Auto Group as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. - Manufacturer...

  • Service - Advisor

    5 days ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Volvo Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service Advisor

    7 days ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Volkswagen Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service Advisor

    2 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Hyundai Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service Advisor

    1 week ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Hyundai Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Automotive Service Advisor

    4 weeks ago

    Surrey, Canada LANGLEY HYUNDAI Full time

    **Automotive Service Advisor** **Are you looking to make a move?** **Are you looking for a great place to work?** Look no further, Langley Hyundai is currently accepting applicants for a full time Automotive Service Advisor. This will be a 4 day work week with three days off per week. In this role you will provide exceptional customer service, create work...

  • Service Advisor

    2 weeks ago

    Surrey, Canada BCAA Full time

    Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...