Manager, Workforce Intelligence

3 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Manager, Workforce Intelligence

**What is the opportunity?**

Canadian Banking Operations (CBO) Workforce Management Advisory Service is hiring a Manager, Workforce Intelligence role that will lead the delivery of strategic analytics, insights, and reporting, to support the transformation of our role design and distribution model. This position will provide next-generation data delivery, with a focus on supporting strategic initiatives within Banking Operations and establishing a new standard of services that will scale into Risk Operations, and other CBO partnerships.

**Please note**: This is a hybrid role, where the expectation is that 3 days per week you are commuting into the office. The applicant should be ready to pivot if RBC further adjusts the number of days an employee is required to be at the office versus their eligibility to work from home.

**What will you do?**
- Design and develop innovative capacity analytics to measure employee effectiveness and efficiency, within different design models, visualize and present insights, and support leaders in managing a rapidly evolving business.
- Collaborate with key partners (e.g., Data & Analytics Centre of Expertise) from different platforms to draw data, uncover trends and changing conditions, and to tell the story to support strategic and tactical decisions.
- Lead conversations with business partners to solicit requirements and project feedback.
- Create and maintain accurate documentation related to reporting solutions, including specifications, data lineage, technical and business definitions for metrics, and test plan/test cases.

**What do you need to succeed?**
**Must-have**
- Advanced proficiency in reporting analytics, included advanced Excel expertise.
- Advanced proficiency in SQL and/or general-purpose programming languages (e.g., Python).
- Strong analytical and problem-solving skills, and the ability to anticipate and respond to client needs.
- Challenging mindset, with a desire to innovate with curiosity and purpose.
- A focus on the team, and a passion for empowering and coaching to help others be their best.

**Nice-to-have**
- University degree in a quantitative field of study (e.g., engineering, mathematics, statistics, etc.)
- Project management and/or Agile capabilities
- Change-oriented, with demonstrated behaviours to be bold, to create client value, and win

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Excellent exposure to communicate with various business partners/stakeholders in CB Ops.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work and take on progressively greater accountabilities.

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-08-18

**Application Deadline**:
2023-09-16

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Analyst, Workforce Intelligence

    4 weeks ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Workforce Attendance Manager

    1 month ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Scope**: Reporting directly to the Senior Workforce Performance and Attendance Manager, the Workforce...

  • Analyst, Human Intelligence

    3 weeks ago

    Toronto, ON, Canada Edelman Data X Intelligence Full time

    Data and Intelligence – Human Intelligence / Edelman Data & Intelligence (DXI) is currently seeking an Analyst to join our Data and Intelligence team. Reporting to the Insights Manager, the role will focus on providing insights and consultative support to our account teams to help drive business results for our clients. The successful candidate will be...

  • Analyst, Human Intelligence

    3 weeks ago

    Old Toronto, Canada Edelman Data X Intelligence Full time

    Data and Intelligence – Human Intelligence / Edelman Data & Intelligence (DXI) is currently seeking an Analyst to join our Data and Intelligence team. Reporting to the Insights Manager, the role will focus on providing insights and consultative support to our account teams to help drive business results for our clients. The successful candidate will be...

  • Analyst, Human Intelligence

    3 weeks ago

    Old Toronto, Canada Edelman Data X Intelligence Full time

    Data and Intelligence – Human Intelligence / Edelman Data & Intelligence (DXI) is currently seeking an Analyst to join our Data and Intelligence team. Reporting to the Insights Manager, the role will focus on providing insights and consultative support to our account teams to help drive business results for our clients. The successful candidate will be...

  • Analyst, Human Intelligence

    3 weeks ago

    Old Toronto, Canada Edelman Data X Intelligence Full time

    Data and Intelligence – Human Intelligence / Edelman Data & Intelligence (DXI) is currently seeking an Analyst to join our Data and Intelligence team. Reporting to the Insights Manager, the role will focus on providing insights and consultative support to our account teams to help drive business results for our clients. The successful candidate will be...

  • Workforce Consultant

    1 month ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 36151 **Job Category**:Human Resources **Division & Section**:Engineering & Construction Services, Business Services & Workforce Planning **Work Location**:City Hall, 100 Queen St W, Toronto **Job Type & Duration**:Full-time, Permanent Vacancy **Salary**:$86,500.00 - $108,459.00 **Shift Information**: Mon - Fri, 35 hours per...

  • Director, Talent Intelligence

    2 weeks ago

    Toronto, Canada Securian Canada Full time

    **Who we need** The **Director, Talent Intelligence** (People & Culture) will be accountable for the development and execution of the talent intelligence roadmap, HR systems/digital platforms and HR data management. - Success in this role is defined by driving organizational performance and innovation through data driven actionable talent insights. You will...

  • Mgr Workforce Management

    1 month ago

    Toronto, Canada Workplace Safety and Insurance Board Full time

    The Manager, Workforce Management, is primarily responsible for optimizing workforce efficiency and ensuring smooth operations within multi-program areas and supporting Multi/Omni channel contact center environment. This role is also responsible for effectively managing workload forecasting, staff scheduling, and real-time staffing adjustments to meet...

  • Manager, Intelligent Automation

    1 day ago

    Toronto, Canada OMERS Full time

    Why join us? We are looking for a problem solver and an exceptional, creative, passionate, innovative, and forward-looking Manager, Intelligent Automation (RPA) to join our Automation Centre of Excellence team. In this role, you will be responsible for leading our development and operations team to help them implement the art of the possible Automations by...

  • Director, Talent Intelligence

    4 days ago

    Toronto, Canada Securian Canada Full time

    DescriptionWho we needThe Director, Talent Intelligence (People & Culture) will be accountable for the development and execution of the talent intelligence roadmap, HR systems/digital platforms and HR data management. Success in this role is defined by driving organizational performance and innovation through data driven actionable talent insights. You will...

  • Director, Talent Intelligence

    5 days ago

    Toronto, Ontario, Canada Securian Canada Full time

    Who we needThe Director, Talent Intelligence (People & Culture) will be accountable for the development and execution of the talent intelligence roadmap, HR systems/digital platforms and HR data management. Success in this role is defined by driving organizational performance and innovation through data driven actionable talent insights. You will lead the...

  • RQ06214 Business Intelligence Specialist

    3 days ago

    Toronto, Canada Randstad Canada Full time

    This is a contract position for a Business Intelligence Specialist - Senior for our public sector client.Work location: 777 Bay Street, TorontoDuration: 8 Months7.25 hours/dayThis is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional...

  • Manager, Business Intelligence

    2 days ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 198503 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Manager, Business Intelligence and Analytics - Canadian Business Banking** **Purpose** Reporting to the Senior Manager, Business Insights, in this role you will support the development of Business Intelligence and analytics for...

  • Manager, Technology and Business Intelligence

    1 month ago

    Toronto, Canada Family Service Toronto Full time

    **Program**: Information Technology*** **Contract**: One Year Contract, Full time 35 hours/week **Location**: 128A Sterling Road, 355 Church Street and a home-based office as required **Application Deadline**: August 4, 2023, by 5:00 PM **File Number**: IT #42-23 with cover letter and resume **E-Mail**: **Mail**: HR, 355 Church Street, Toronto ON M5B...

  • Workforce Associate

    1 month ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 40330 **Job Category**:Human Resources **Division & Section**:Transportation Services, Business Performance **Work Location**:Metro Hall, 55 John Street, Toronto **Job Type & Duration**:Full-time, 1 Temporary (12 months) **Salary**:$62,480.00 - $75,087.00 **Shift Information**: Monday - Friday, 35 Hours per Week **Affiliation**:...

  • Workforce Planner

    4 weeks ago

    Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - District - Job Number: J1123-0086 - Job Title: Workforce Planner (12 months) - Job Type: Contract - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Administration / Clerical - Role Designation: - LAO Workplace Based - Role is physically based in an in-person LAO workplace.- Open Positions: 1 - Posting...

  • Intelligence Analyst

    2 weeks ago

    Toronto, Canada Ontario Motor Vehicle Industry Council (OMVIC) Full time

    OMVIC is currently searching forIntelligence Analystfor the Toronto-based corporate office.Who is OMVIC? OMVIC (Ontario Motor Vehicle Industry Council) is Ontario’s vehicle sales regulator. OMVIC enforces the Motor Vehicle Dealers Act and other consumer protection statutes for the Ministry of Public and Business Service Delivery. OMVIC’s mandate and role...

  • Intelligence Analyst

    2 weeks ago

    Toronto, Canada Ontario Motor Vehicle Industry Council (OMVIC) Full time

    OMVIC is currently searching for Intelligence Analyst for the Toronto-based corporate office. Who is OMVIC? OMVIC (Ontario Motor Vehicle Industry Council) is Ontario’s vehicle sales regulator. OMVIC enforces the Motor Vehicle Dealers Act and other consumer protection statutes for the Ministry of Public and Business Service Delivery. OMVIC’s mandate...

  • Intelligence Analyst

    2 weeks ago

    Toronto, Canada Ontario Motor Vehicle Industry Council (OMVIC) Full time

    OMVIC is currently searching for Intelligence Analyst for the Toronto-based corporate office. Who is OMVIC? OMVIC (Ontario Motor Vehicle Industry Council) is Ontario’s vehicle sales regulator. OMVIC enforces the Motor Vehicle Dealers Act and other consumer protection statutes for the Ministry of Public and Business Service Delivery. OMVIC’s mandate...