Operations Support Specialist

3 weeks ago

Edmonton, Canada Robertson College Full time

**Robertson is the School of New Work.** Our vision is for everyone to have a good life through a prosperous and fulfilling career. Robertson’s mission is to empower our students with the most relevant training and up-to-date industry insights to thrive in a modern work environment.

At Robertson, motivated students can advance their education by studying online and via hybrid delivery of classes. The Robertson team assists students while in program and after graduation to ensure they have the tools they need to succeed in a new career. Robertson team members are guides for our students on their career path as they navigate their college and educational experiences during their time at the College.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.

Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join usRobertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

Reporting to the Operations Manager, the **Operations Support Specialist** is a member of the One Robertson team and supports the operational functions.

**KEY RESPONSIBILITIES**

**Operations Support**:
Assists the Manager with ongoing scheduling changes (as needed), ensures schedule is current and proactively completed.

Collaborate with Workforce team to ensure instructor coverage for practicums

Ensure courses assigned are tracked and recorded accurately

Assist with re-enrollment schedules for students receiving PLAR (prior learning assessment)

Ensure instructors are enrolled in the learning environment ahead of course start dates

Coordinate with School of Business for Core class instructor needs

Ensures the centralized textbook database is kept current.

Works with the Academic Support to ensure e-book and/or hardcopy textbooks are available for students.

Manages purchase orders, with approval from the Director, for class supplies Accurately and effectively communicates operational feedback to internal and external departments.

Develops and maintains processes for the School of Health as required

Works on projects and reports as needed by the Operations Manager Participation in College, Division, and Program Activities

Attends departmental meetings

Participates proactively in performance appraisals.

Supports active interdepartmental cooperation with other departments such as Admissions, Financial Aid, Practicum and Career Services.

Shared duties of covering the reception desk (2 - 3 days a week); greeting clients, answering phones, and ensuring everyone entering campus is complying to COVID regulations.

Performs other duties/participates in special projects as assigned.

**MINIMUM QUALIFICATIONS**

Post-secondary education an asset

Five years administrative experience required

Strong communication and customer services skills and ability to build and maintain effective working relationships with students and team members.

Ability to multitask and manage deadlines in a fast-paced environment

Highly self-motivated and self-directed; objective-oriented with a high-level attention to detail.

Strong problem solving, analytical and critical thinking skills.

Detail oriented

Ability to work with a team to achieve goals and meet deadlines in a fast-paced environment.

Strong computer and digital literacy skills.

Ability to work in a diverse, inclusive environment.

A clear criminal records check

Education Canada Group (parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like you to hear from you. If you would like to request for reasonable accommodation

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