Field Service Technician

3 weeks ago

Markham, Canada SmartONE Solutions Inc. Full time

**Customer Support Specialist**

**A BIT ABOUT US**

We are an award-winning Canadian technology company founded in 2016, enthusiastic about smart communities, and we are pretty proud of having created the segment in Canada. Our innovative and proprietary IoT based solutions connect hundreds of smart homes together through a dedicated network to create a smart technology platform that enhances the experience and quality of life for homeowners in multi-unit residential buildings.

Our product has created quite the buzz, so we need to add a **Field Service Technician** who shares our passion for innovative technology, social impact for good, and the thrill of helping companies grow.

**About the Role**

As a Field Service Technician, you will work on-site at our customers’ locations to install, configure, evaluate, and support the SmartONE system. You will work with sales, construction, and property management teams to deliver working solutions, resolve any issues that arise, and coordinate with the SmartONE team and other teams to deliver a successful project that will elevate the experience of our customers.

**Responsibilities**:

- The SmartONE system installs in a similar fashion to traditional security systems and the main responsibility of this role is to install, configure, and evaluate the SmartONE system on-site in a construction environment, as well as in simulated environments (SmartONE lab, Sales Centres, Research facilities)
- Terminate network cabling, Low Voltage wiring, and configure SmartONE hardware and networking equipment following the provided guidelines.
- Follow the site construction schedule, work with different participating trades as required, and attend onsite coordination and site meetings.
- Responsible for tracking, documenting, and resolving critical conversations and messages from our technical support interactions with clients and end-users.
- Assist with the management of inventory to ensure the availability of product on site.
- Maintain a log of all repairs and service performed, including an inventory of failed and damaged products.
- Replicate site issues in a controlled environment to troubleshoot and develop effective solutions. Interact with our internal/external vendors to report and solve issues.
- Consult user guides, technical manuals, and other documents to research and implement solutions, and to provide feedback for continuous improvement efforts.
- Provide advice and training to technical and non-technical users in response to identified difficulties.
- Collect, organize, and maintain lessons learned and “problems and solutions" log for use by other technical support analysts.
- Follow all health and safety requirements.
- Work closely with SmartONE Engineering team on project status, schedules, and product requirements.
- Communicate and interface with other departments and staff to review any ongoing projects or outstanding customer issues.
- Be available for support requirements, as needed, sometimes after hours.
- Communicate remotely and in-person with users experiencing difficulties to diagnose, troubleshoot and effectively solve issues promptly.

**Required Skills**:

- Previous field or site installation experience with security systems, networks, or other low voltage wiring installations.
- Should have a basic understanding of network technology, electronics, and a good understanding of mobile devices (iOS and Android).
- Effective time management skills
- Self-motivated, energetic, and enthusiastic with a passion for customer service
- Passion for technology and drive to work on or explore new functions in our lab is a key asset.
- Passion for solving problems and assisting others in solving technical issues
- Strong customer service skills

**SOME THINGS YOU MIGHT LIKE TO KNOW**

We are focused on three priorities: culture, imagination, and family. This is not just a place to work but it is an organization focused on the well-being of our team and their families. We already have a great core of passionate people just like you, who enjoy building stuff that matters. Because we value our team, we offer competitive base salaries, comprehensive benefits, and a brand-new office based in Markham

SmartOne is an equal opportunity employer who values diversity in the workplace. If you require accommodation to participate in the hiring process, please contact us at
(416) 671-7104 to make your needs known in advance.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

COVID-19 considerations:
SmartOne abides by all provincial Covid-19 protocols.

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

  • Field Technician

    2 weeks ago

    Markham, Canada Dependable HomeTech (DHT) Full time

    OCP Communications Inc./Dependable HomeTech is a growing, Canadian-based technology and field services firm, operating in the Telecommunications and IT sectors. **Field Technicians Needed** Provide onsite installations and service work for CATV, Digital, Internet, Fibre, Home Phone and Security Home Monitoring services on behalf of the Company’s Cable...

  • Field Services Technician

    1 day ago

    Markham, Canada WSP Full time

    **The Opportunity**: We are seeking a field technician to join our instrumentation and monitoring team based in the Markham office on a full-time basis. **Why WSP?** - We value and are committed to upholding a culture of **Inclusion**and **Belonging**: - Our **Flexible Work Policy**- we recognize the importance of balance in our lives and encourage you to...

  • Field Service Technician

    7 months ago

    Markham, Canada Insource Corporation Full time

    Salary: Personalized based on skill set **Job Description**: Insource Corporation (Markham, ON), a leading Canadian technology supplier and service provider in the paper handling, mailing, printing, bindery and packaging industries, is looking for dedicated individuals to help us successfully deliver client solutions. We are looking for a Field Service...

  • Field Service Technician

    7 months ago

    Markham, Canada Tennant Company Full time

    With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world....

  • Field Technician Lead

    1 month ago

    Markham, Canada oilandgas.org.uk Full time

    b>Join a team recognized for leadership, innovation and diversityAs a Lead Advanced Field Service Technician at Honeywell, you will have the opportunity to join our Field Service team, ensuring efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer...

  • Field Service Technician

    3 days ago

    Markham, Canada EWEE INC Full time

    **ABOUT US** EWEE INC is an organization comprised of a group of professionals that thrive on determining our client’s IT and Professional Service requirements and providing a solution. We offer inherent benefits to any sized organization and thrive in hosting the ability to form a strong bench of resources that have proven results through numerous...

  • Field Technician

    7 months ago

    Markham, Canada Action Restaurant Equipment Services Full time

    **Field Technician - Refrigeration - Commercial Kitchen Equipment** **_Looking for a Challenge_**..Join one of the largest Canadian owned foodservice repair and installation companies serving Southern Ontario for over 40 years Action Restaurant Services Ltd. provides a full range of services to restaurant and bakery equipment including repairs,...

  • Field Technician

    8 months ago

    Markham, Canada Action Restaurant Equipment Services Full time $62,000 - $75,000

    Field Technician - Refrigeration - Commercial Kitchen EquipmentLooking for a Challenge …..Join one of the largest Canadian owned foodservice repair and installation companies serving Southern Ontario for over 40 yearsAction Restaurant Services Ltd. provides a full range of services to restaurant and bakery equipment including repairs, preventative...

  • Field Service Dispatcher

    2 weeks ago

    Markham, Canada Black & McDonald Limited Full time

    Reporting to the Client Services Supervisor, the Field Service Dispatcher is responsible for handling all aspects of administration related to service operations including opening, dispatching, and closing work orders, as well as preparing invoices and creating purchase orders. You will enter all data to complete work orders and provide support to colleagues...

  • Environmental Field Technician

    7 months ago

    Markham, Canada exp Full time

    **Environmental Field Technician **Markham, ON** At EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world's most complex challenges. Here, you join...

  • Environmental Field Technician

    5 months ago

    Markham, Canada exp Full time

    **Environmental Field Technician **Brampton, Hamilton or Markham, ON** At EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world's most complex...

  • Residential Field Technician

    2 months ago

    Markham, Canada Construction Evolution Systems (Labourer) Full time

    Aerobarrier In-Field Technician Aerobarrier is an award winning technology that is revolutionizing the home building industry towards a more energy efficient and carbon neutral future. Our goal as a company is to be a positive force in the fight against climate change and help support initiatives that push the industry towards Net Zero. AeroBarrier in a...

  • Entry Level IT Field Technician

    8 months ago

    Markham, Canada OR Computer Solutions Inc. Full time

    **Position: Entry Level Field Technician** **Access to Company Car** The Field Technician is responsible for the on site installation, maintenance, troubleshooting, and repair of electronic equipment. The technician will work with the Service Manager to ensure that the equipment is installed properly and maintained in a safe and efficient manner. The...

  • Entry Level IT Field Technician

    7 months ago

    Markham, Canada OR Computer Solutions Inc. Full time

    **Position: Entry Level Field Technician** **Access to Company Car** The Field Technician is responsible for the on site installation, maintenance, troubleshooting, and repair of electronic equipment. The technician will work with the Service Manager to ensure that the equipment is installed properly and maintained in a safe and efficient manner. The...

  • 2023 Field Service Technician

    2 days ago

    Markham, Canada BELL TECHNICAL SOLUTIONSBELL SOLUTIONS Full time

    Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us...

  • Geotechnical Field Technician

    7 days ago

    Markham, Canada exp Full time

    **Geotechnical Field Technician** **Markham, ON** At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world’s most complex challenges. Here,...

  • Field Technician

    2 weeks ago

    Markham, Canada Action Restaurant Equipment Services Full time

    **Field Technician - Restaurant & Bakery Equipment** **Action **offers competitive pay, great benefits, full-time employment, laptop, phone, company vehicle, in-house & factory training. Sometimes a customer may even give you a free muffin! **The Company**: Located in North Toronto, Southern Ontario - Since **1979** Action Restaurant Services Ltd. has...

  • Field Technician

    7 months ago

    Markham, Canada Action Restaurant Equipment Services Full time

    **Field Technician - Restaurant & Bakery Equipment** **Action **offers competitive pay, great benefits, full-time employment, laptop, phone, company vehicle, in-house & factory training. Sometimes a customer may even give you a free muffin! **The Company**: Located in North Toronto, Southern Ontario Since **1979** Action Restaurant Services Ltd. has...

  • Corrosion Technician

    7 months ago

    Markham, Canada Corrosion Service Company LTD Full time

    **Corrosion Service Company Limited (CSCL)** was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection and corrosion engineering. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide...

  • Field Technician

    8 months ago

    Markham, Canada Action Restaurant Equipment Services Full time $26 - $34

    Field Technician - Restaurant & Bakery EquipmentAction offers competitive pay, great benefits, full-time employment, laptop, phone, company vehicle, in-house & factory training. Sometimes a customer may even give you a free muffin!The Company:    Located in North Toronto, Southern OntarioSince 1979 Action Restaurant Services Ltd. has diagnosed, repaired,...