Field Service Technician

1 week ago


Markham, Canada EWEE INC Full time

**ABOUT US**

EWEE INC is an organization comprised of a group of professionals that thrive on determining our client’s IT and Professional Service requirements and providing a solution. We offer inherent benefits to any sized organization and thrive in hosting the ability to form a strong bench of resources that have proven results through numerous successful implementations such us voice & connectivity, professional services, structured cabling and managed services.

Field Service Technician will be responsible for reviewing, analyzing, evaluating and troubleshooting cabling system. Provide user support including diagnosis and resolutions. Responsible for on-site repair of systems.

**Salary based on experience**

**TECHNICAL RESPONSIBILITIES**:

- Providing service and customer support during field visits or dispatches
- Managing all on-site installation, repair, maintenance and test tasks
- Review, analyze, evaluate and troubleshoot cabling infrastructure (installation of new cables may be required)
- Provide user end support including diagnosis errors or technical problems and determining proper solutions either on-site or remotely
- Troubleshoot, test and/or configuring of network, telephony components as required for the job
- Timely completion of dispatch paperwork and reports (Site Surveys, Service Dispatch Documentation, Project Updates)
- Operate company vehicle in a safely manner

**REQUIRED**:

- Strong understanding of LAN, WAN, TCP/IP, Wi-Fi, Routing & Switching
- Knowledge of QOS, VLAN, IP and/or digital PBX phone systems and/or VOIP technology
- Understanding of Windows Server and Desktop Administration
- Working knowledge of access controls and alarm systems installation and troubleshooting
- Valid G Drivers License with a clean driving record
- Able to travel in Ontario with potential overnight stays
- Ability to work at heights
- Ability to work flexible hours (overtime hours if required)
- Must have strong communication skills and can work well alone and with others
- Computer competent, able to login to network and windows equipment and reconfigure
- Accountability, adaptability, assertiveness, dependability, initiative, and responsiveness are essential
- Desire and demonstrated ability to continuously learn new technologies and processes
- Strong computer skills and proficiency with Microsoft Office

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$25.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Commuter benefits
- Company car
- On-site parking

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

COVID-19 considerations:
Masks are mandatory to be worn in office and on-site customer location.

Licence/Certification:

- G Drivers License (required)



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