People Department Manager

3 months ago

Chelmsford, Canada McDonald's Full time

**People Manager**

Overview

In addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals.

This manager energizes our crew and makes sure they get off to a good start at the restaurant, that they are trained and developed, know the importance of creating great guest experiences and that they are recognized and motivated throughout their time at McDonald’s.

The People Manager is responsible for making sure the team meets people targets, such as staffed for all day-parts, and effective use of labour. The People Manager will also be responsible for the training of all CYT, Guest and Kitchen oriented positions.

Performance Measurements

Review the department scorecard to determine the relevant performance measurements annually.

Responsibilities - PRIMARY SYSTEMS

SHIFT MANAGEMENT
- Review guest count and sales projections
- Complete pre-shift checklist
- Complete positioning plan (VSPT)
- Agree on shift targets during pre-shift with area managers; follow up on execution of the plan
- Conduct shift huddles daily
- Manage from the observation post
- Identify danger zones, diagnose and provide direction and coaching
- Conduct QSC travel path a minimum of every hour
- Connect with Guests along their travel paths
- Maintain/adjust positioning according to positioning guide
- Follow up on primary and secondary duties of crew and managers
- Conduct post-shift analysis

PRODUCTION
- Monitor and coach to correct production procedures
- Monitor cabinet levels
- Monitor UHC for correct holding times
- Monitor finished food quality

SERVICE
- Monitor and coach to correct service and Guest Experience behaviour procedures
- Seek guest feedback during travel paths
- Document guest complaints and action taken in log book
- Follow guest recovery process when necessary

Responsibilities - SUPPORT & MANAGEMENT SYSTEMS

BUSINESS PLANNING
- Monitor and report progress on department goals and objectives using department scorecard
- Prepare for and participate in weekly manager's meeting
- Conduct weekly department walk-thru to assess performance, diagnose opportunities and identify actions

INTERNAL COMMUNICATION (CREW)
- Schedule, plan and conduct crew meetings/events
- Schedule, plan and conduct rap sessions/focus groups
- Plan and execute national/regional and local incentives to recognize the right behaviours and reward business achievements

PEOPLE PRACTICES
- Monthly completion of staffing analysis; ensuring the restaurant is properly staffed for all dayparts
- Complete 60-day "check-in" crew orientations. Check-in on all new hires monthly
- Manage linen inventory, maintain and issue uniforms; ensure adequate uniform supply and manage linen budget within standards
- Write and conduct performance reviews for assigned managers and crew in department / or all crew
- Execute national, regional and restaurant level incentives
- Manage all crew communication using ourLounge
- Ensure all staff are paid for all time worked
- Conduct initial applicant screening and initial interviews utilizing the Hiring to Win tools
- Develop a system for recognizing birthdays and service awards

SCHEDULING (CREW)
- Ensure a system is in place for day off requests and is followed
- Accurately project hourly sales or guest counts as well as fixed hours (e.g., crew training, PM, merchandising)
- Update new crew, crew availability and profiles weekly
- Complete weekly crew schedule
- Post crew schedule by Wednesday at 5pm in advance of the new schedule week
- Complete weekly/monthly pre and post schedule reviews
- Ensure labor controls are completed hourly (by Shift Manager)
- Ensure daily labor is within projections while ensuring the correct number of crew on the floor at the right time to capture demand and deliver great QSC
- Follow-up on daily timecard compliance

TRAINING (CREW)
- Maintain all CDP and CTDP training materials for the restaurant
- Complete a training needs analysis monthly
- Accurately forecast staffing requirements for the upcoming quarter
- Select and train crew trainers
- Conduct crew trainer meetings (at least monthly)
- Communicate each new hires' training plan to appropriate shift manager
- Develop training/SOC schedule for new and existing employees and post weekly
- Follow-up and track SOC completion and update managers on progress
- Conduct assigned follow-up SOCs daily
- Work with guest experience manager on executing behavioral resource training
- Observe and coach crew utilizing the observation and execution tool to ensure staff are displaying the desired guest experience behaviors

TRAINING (MANAGEMENT)
- Write IDP goals for self
- Complete agreed upon training and development

**Shift Manager
We are more than just your local restaurant. We are a collection of hardworking small-business owners.

Did

  • Meat Department Manager

    6 months ago

    Chelmsford, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...

  • Market People Leader

    2 weeks ago

    Chelmsford, Canada McDonald's Full time

    **Market People Leader** We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through...

  • Market People Operations Manager

    20 hours ago

    Chelmsford, New Brunswick, Canada McDonald's Full time

    We are more than just a restaurant chain. We are a network of entrepreneurial restaurants with over 1,400 locations every day in Canada.As a driven professional, you have the opportunity to grow your skills and advance your career in our fast-paced environment.About this roleThis is a unique opportunity for an HR professional to join our team as a Market...

  • Pi Manager

    4 months ago

    Chelmsford, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...

  • Meat Manager

    7 months ago

    Chelmsford, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...

  • Sales Manager

    7 months ago

    Chelmsford, Canada S2 Metal Fabricators Ltd. Full time

    _**Overview**_ Reporting to the General Manager the **Sales Manager **is responsible for providing assistance to all areas of the shop. This includes shipping/receiving, product delivery and pick up, material handling, working with machinery and power tools, preventative maintenance, and general clean-up. - **Responsibilities & Duties**_ - Identify, research...

  • Store Manager

    4 months ago

    Chelmsford, Canada Vaghela Enterprises Inc Full time

    Education: - Expérience: **Education**: - Bachelor's degree **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine merchandise and services to be sold - Implement price and credits policies - Locate, select and procure...

  • Store Manager

    6 months ago

    Chelmsford, Canada Vaghela Enterprises Inc Full time

    Education: - Expérience: **Education**: - Bachelor's degree **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine merchandise and services to be sold - Implement price and credits policies - Locate, select and procure...

  • Pi Manager

    7 months ago

    Chelmsford, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...

  • Motel Managing Supervisor

    3 months ago

    Chelmsford, Canada Northland Motel Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Hotel, motel, resort **Tasks**: - Establish work schedules and procedures - Perform same duties as workers supervised - Prepare and submit reports - Co-ordinate, assign and review work - Maintain operation of computer systems, equipment,...

  • Meat Cutter

    7 months ago

    Chelmsford, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...

  • Meat Cutter

    2 months ago

    Chelmsford, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...

  • Night Crew Assistant Manager

    1 month ago

    Chelmsford, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...

  • Sales Account Representative

    1 month ago

    Chelmsford, Canada S2 Metal Fabricators Ltd. Full time

    _**Overview**_ Reporting to the General Manager the **Sales Account Representative **is responsible for providing assistance to all areas of the shop. This includes shipping/receiving, product delivery and pick up, material handling, working with machinery and power tools, preventative maintenance, and general clean-up. - **Responsibilities & Duties**_ -...

  • Assistant Manager, Restaurant

    7 months ago

    Chelmsford, Canada McBur Holdings INC Full time

    Work Term: Permanent - Work Language: English - Hours: 40 to 44 hours per week - Education: No degree, certificate or diploma - Experience: 2 years to less than 3 years **Work setting**: - Urban area **Tasks**: - Plan, organize, direct, control and evaluate daily operations - Balance cash and complete balance sheets, cash reports and related forms -...

  • Meat Clerk

    3 months ago

    Chelmsford, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...

  • Deli/hmr Clerk

    6 months ago

    Chelmsford, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...

  • Maintenance Service Assistant

    7 months ago

    Chelmsford, Canada Villa St. Gabriel Villa Full time

    **Maintenance Service Assistant** Full-Time Temporary **Shift Availability: 7:00am-3:00pm** **Maintenance Assistant **supports Villa St. Gabriel Villa operations by assisting the Environmental Services Manager with on-site repair and maintenance functions. They abide by strict safety and infection control protocols and ensures timely, efficient operations...

  • Maintenance Service Assistant

    7 months ago

    Chelmsford, Canada Villa St. Gabriel Villa Full time

    **Maintenance Service Assistant** Part-Time Temporary **Shift Availability: 7:00am-3:00pm** **Maintenance Assistant **supports Villa St. Gabriel Villa operations by assisting the Environmental Services Manager with on-site repair and maintenance functions. They abide by strict safety and infection control protocols and ensures timely, efficient operations...

  • Quality Inspector

    7 months ago

    Chelmsford, Canada B&D Manufacturing Full time

    Organizational Role Reporting to the Operations Manager, the Quality Inspector is responsible for scheduling and prioritizing daily inspection work in the Quality Department as needed. The Quality Inspector works in collaboration with the Operations Manager and Supervisors to ensure product and process compliance to the Quality Management System. Job...