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Appointment Coordinator

2 months ago

Saint John, Canada Steele Chevrolet Saint John Full time

**Steele Chevrolet Saint John is seeking an Appointment Coordinator to join our growing team in New Brunswick**

As an Appointment Coordinator, you must be passionate about providing exceptional customer service and will deliver high-quality, accurate information in a courteous manner.

**Duties include but are not limited to**:

- Initiate customer interactions (through outbound campaigns) and educate customers on the opportunity to have their automotive service needs taken care of at our partner dealerships.
- Partner with our dealerships to ensure that Customer Satisfaction Index targets are exceeded.
- Stay current on all ongoing tools, and campaigns Steele Auto Group or our partner dealerships are running and support them with full commitment.
- Efficiently manage workload to ensure customers are handled productively.
- Accurately document customer details in all appropriate systems and tools so that customers are supported seamlessly throughout their Steele Auto Group Service Experience.
- Appropriately communicate any situation (customer or otherwise) requiring additional support for resolution

**Requirements**:

- Ability to communicate in multiple streams
- Proficient in Microsoft Office Suite (Outlook, Excel, Word)
- Previous experience in a customer-focused role, with an ability to see things from a different perspective
- Effective, Two-Way Communication skills
- Organized with the ability to prioritize work
- Strong technical skills and highly motivated
- Works well both independently and as part of a team
- Strong multi-taking ability

**Why Steele Auto?**
- Competitive compensation package with flexible health and dental plans
- Virtual healthcare and mental health/wellness support programs
- Employee and Family Assistance Program
- Industry-leading Retirement Savings Plan with employer match
- Opportunities for career growth and advancement
- A safe, inclusive, and dynamic work environment

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