Key Account Service Leader

4 months ago

Cambridge, Canada ATS Corporation Full time

The world isn’t standing still, and neither is **ATS Life Sciences** - We don’t follow the trends. We set them

Are you interested in being part of a team that makes a difference? Join our growing **ATS Life Sciences Systems** team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters - we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

OVERVIEW:
The Key Account Service Leader will execute all activities in alignment with the Life Sciences Systems and Global After-Sales and Service strategy and towards goals.

RESPONSIBILITIES:

- To co-ordinate the various global after sales & service resources in successfully executing the strategic focus of deepening and sustaining our returns within the defined key account.
- Develop the overall Life Cycle Support strategy with the customer for all their assets.
- Lead pro-active aftermarket interventions to ensure continuous performance improvements.
- Drive new after sales opportunities at designated account, including vetting all proposals and solutions.
- Accountable for the execution of all aftermarket services via our regional services teams around the world.
- Acting as an aftersales escalation point of contact for the account’s corporate leadership.

cycle support strategy and our standard service products.
- Develop and maintain a dashboard of our customer’s asset base and their Overall Equipment Effectiveness (OEE) performance. Leverage that intelligence to support the customer’s goals through our ATS standard service products.
- Schedule bi-weekly or monthly program reviews with the customer’s sites to review performance, open issues, and update on agreed upon actions.
- Monitor and help co-ordinate global internal ATS support for the field teams when on-site.
- Drives resolution to outstanding issues from Site Acceptance Testing (SAT) or program reviews
- Work with the division and regional service teams to facilitate a successful onsite execution to achieve on-time, on
- budget, and to OEE improvement goals.
- Helps ensure the closure of outstanding after sales and service financial transactions.
- Provides governance on the use of the CRM to manage their accounts opportunities, support resolutions, and record interactions.
- Effectively articulate the value proposition of ATS Services to colleagues and customers.
- Listen to and document customer feedback for distribution to the internal stakeholders.
- Evaluate industry and market trends to help develop relevant after sales and service solutions.
- Develop and maintain productive relationships with ATS stakeholders around the world. The Key Account Service Leader should become the go-to person for the services aspects of their account and spend significant time on the customer site.
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
- Other responsibilities as required by manager.

**Additional Information**:

- EDUCATION:

- A post-secondary diploma, degree, or certificate of qualification specializing in a technical field.

EXPERIENCE:

- Minimum 7 years of experience in project management and service relationship management in an automated manufacturing environment.

QUALIFICATIONS:

- Self-driven, pro-active, resourceful, tenacious, and able to influence without authority.
- Able to read technical blueprints and a BOM, understand the process for assembling a system and understands automated machine controls (languages, programming, HMI’s, and other Interfaces)
- Fluent in English, written and oral.
- Experienced in the use of a CRM and understands its importance.
- Possesses excellent time management skills and is able to co-ordinate multiple projects
- Proficient with Microsoft software tools such as Word, Excel etc.
- If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply_

Why YOU should join our **ATS Life Sciences Systems** team:
**We value our PEOPLE** - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

**What we do MATTERS** - our Life Sciences projects contribute to improving the lives of people around the world ATS has made a commitment to be carbon neutral by 2030

**INNOVATION and PROBLEM SOLVING is at our core -** Our pursuit of continuous improvement

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