Coordinator Operations Transportation

6 months ago

Toronto, Canada Metro Inc. Full time

**Position Title**:Coordinator Operations Transportation

**Requisition ID**: 37430

**Career Group (ADSP)**:Distribution Center

**Division**:Logistics and Distribution (80190524)

**Department**:Logistics and Distribution

**Work Location**:METRO ON - 190 THE WEST MALL (#A-WM2)

**Province**:Canada : Ontario

**Position Type**:Permanent

**Joining our team has its advantages**:

- Telecommuting in hybrid mode
- Group insurance from the first day
- Very competitive pension plan
- Generous holiday policy
- Personal days
- Employee Assistance Program
- Free parking
- Opportunity for professional development

**SUMMARY**:
Monitor, control and manage business operations to meet customer expectations and company goals.

**SPECIFIC RESPONSIBILITIES**:

- Reports to Operations Manager
- Ensures that deliveries are on time and as planned
- Communicates all delays to stores and provides ETAs
- Maintains proper equipment allocations for each Distribution Centre (DC) daily and as required
- Follows up on any equipment failures to ensure timely repairs
- Acts as the first point of contact for stakeholders
- Monitors and reports time performance for each DC, communicates and identifies potential service failures
- Develops and coordinates tactical transportation plans for multiple customers
- Maintains and verifies load information and details for accuracy and availability
- Captures and reports on all carrier performance trends
- Responds to customer queries regarding the status of shipment pickups and delays
- Provides timely communication and customer service functions in a multi-customer environment
- Establishes and maintains effective relationships with the Metro distribution network through professional and timely communication and inquiry responses
- Prepares related documentation in accordance with the set operational procedures
- Resolves store delivery issues, and if necessary, elevates to management for resolution
- Assists in incident investigations and determines causes and corrective actions
- Maintains current knowledge of industry standards & practices
- Interfaces with a variety of stakeholders on both routine and complex issues
- Develops and maintains positive relationships with carriers and service providers
- Requirement to be cross trained on each function of the sector
- Ensures department processes and procedures are adhered to
- Responsible for the collection of data for the department KPIs
- Monitors and reacts to store wait times to reduce cumulative totals

**QUALIFICATIONS**:

- University/college education in related field
- Experience in SAP, Blue Yonder (JDA), MS Office
- 1-5 years previous experience in the Transportation industry
- Excellent oral and written communication and interpersonal skills
- Handles high stress situations in a professional manner
- Ability to speak French an asset

**RELATIONSHIPS**:

- Distribution Centre staff and management
- Contract carrier operations staff and management
- Suppliers, vendors and government departments

**_ The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives._**

**_ We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you._

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