Technical Sales and Customer Service Representative

1 week ago


Stratford, Canada Little Lakes Machine and Tool Co. Full time

**JOB SCOPE**:
**REPORTS TO**:
VP of Business Development (and President)

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
Duties performed in this position include but are not limited to the following:

- Support in the development and continuous improvement of LLMT’s sales process, including quoting of complex machined parts and tools
- Support all sales activities, including successful RFQ responses (i.e., win quotes) deemed important to drive LLMT’s revenue growth
- Manage pipeline of opportunities, using LLMT’s sales process and tools (such as the CRM)
- Establish and maintain professional business relations with current and new customers
- Provide high quality sales support for current and new customers, acting as a champion of LLMT
- Provide exemplary customer service, evidenced by high customer satisfaction and positive feedback and testimonials
- Possess significant knowledge of the business/industry
- Possess significant relationships within target/potential companies
- Ensure in-depth and current knowledge of potential and existing customers
- Ensure in-depth knowledge of strengths and weaknesses of competitors
- Collaborate with the management team to develop or refine sales and marketing materials and expand the company’s sales and marketing presence
- Understand the LLMT Quality Program, ISO 9001:2015, and AS9100D
- Work with VP Business Development on LLMT’s sales and marketing plan

**JOB REQUIREMENTS**:

- Education: Post-secondary degree/diploma in a science or technical field, business, marketing or engineering OR equivalent industry experience
- Experience: 5+ years of progressive sales experience in companies specializing in high precision parts and tooling

**SKILLS AND REQUIREMENTS**:

- Knowledge of quoting process to develop accurate quotes for complex, manufactured components
- Knowledge of complex manufacturing processes, working with a wide variety of materials from plastics to carbide
- Effective communicator, both written and verbal
- Computer skills including experience with ERP’s (LLMT uses Virtual Manufacturing), CRM software, MS Office and virtual conferencing tools
- Project management skills including excellent time management, communication, problem-solving and analytical skills
- Demonstrated “people” skills and ability to work well in a team environment
- Strong organizational skills
- Autonomous self-starter that does not need significant management or direction, and knows how to ‘get the job done’
- Someone who brings an extensive network of relationships and who can build, foster, and maintain relationships
- Strong presentation skills and experience preparing professional presentations and materials
- Strong knowledge of effective sales and marketing techniques and strategies
- Knowledge of current LLMT customer industries (including Defense, Aerospace, Automotive, Energy, Nuclear)
- Demonstrated alignment with LLMT’s values: Honesty & Respect, Accountability, and Innovation
- Ability to travel to potential and/or current customers if/when required
- Ability to work flexible schedule and occasional overnight travel if/when required
- Valid Driver’s License
- Able to provide a clear / clean Police Background check to participate in Controlled Goods Program (CGP)
- Fully vaccinated against COVID-19 with all required doses of a vaccine approved by Health Canada. _Little Lakes will provide reasonable accommodation to individuals who cannot be vaccinated due to medical reasons, or any other ground protected by the Canadian Human Rights Code._

**COMPANY-WIDE EXPECTATIONS**:

- Comply with company policies and procedures as outlined in the Employee Handbook.
- Demonstrate teamwork and perform other related work duties to contribute to the success of LLMT as assigned
- Co-operate and collaborate with co-workers and management and be respectful of all to result in a harmonious and productive workplace
- Constantly look for opportunities to improve work processes
- Share knowledge with co-workers to assist with team development
- Demonstrate a willingness to be flexible in respect to work assignments if customer priorities change
- Willingly accept any duties assigned of lesser scope to support the company as needed

The primary work location will be based out of the Stratford ON office, and majority of the time will be spent there, supporting customers and quoting. This may change over time, based on business requirements. For example, if more customer site visits and prospecting (business development - cold calling) is required. Attendance at business events, functions, trade shows, and conferences may also be required. Ability to travel within North America

**PHYSICAL DEMANDS**:
The physical demands described here represent those that an employee must meet to perform this job’s essential functions successfully:

- Regularly required to stand and walk
- Frequently required to talk and hear to communicate with customers and other employees.
- Occasion



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