Territory Sales Specialist

3 weeks ago

Kitchener, Canada Rogers Communications Full time

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.

We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.

Let’s make your possible at Rogers.

Are you up for the challenge and the fun? If so, consider the following opportunity:
As a Rogers’ MDU (Multi-Dwelling Unit) Client Relationship Specialist, you will play a pivotal role in the continued stability and growth of the Connected Home organization by building relationships and promoting Rogers residential and wireless services within the MDU Segment.

You possess these core competencies:

- Strong interpersonal skills - verbal, written, face to face
- Analytical thinking - logic, problem solving, leverage customer insights
- Client servicing - customer first approach, relationship building

**Primary Responsibilities**:

- Develop and execute a territory plan to increase penetration, market share (households) and revenue
- Build and maintain positive relationships with MDU property management and leasing staff to ensure Rogers remains the preferred brand presented to prospective tenants
- Organise marketing events and selling programs through face
- to
- face or virtual interactions at MDU lobbies, customer premises, community spaces and virtual platforms
- Evaluate customer needs through a consultative approach to offer Rogers solutions to satisfy all household communication needs
- Build customer loyalty by delivering best in class customer service and effectively escalating customer issues
- Proposing solutions and approaches to remove friction for our customers
- Perform end to end order entry through multiple sales and service order entry tools
- Update and report on all sales activities in assigned territories, or geographical areas
- Participate in activities that drive collaboration with cross functional teams and partners for continuous improvement
- Attend product trainings, team meetings and planning sessions as required or when called for
- Conduct all business as per Rogers Business Code of Conduct
- Share market intelligence with their managers and the marketing teams
- Use tools like Salesforce and Excel to organise and execute the business effectively

**Qualifications Required**
- Post-secondary education in business or related discipline is preferred
- 3+ years of sales experience; preferably within a Communications, Information or Technology organization
- Excellent interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization
- Strong sense of ownership and ability to function in a fast-paced environment and effectively multi-task with attention to detail and sound judgment
- Familiarity with different sales techniques and pipeline management
- Ability to work independently to achieve set goals within a strategic plan
- Experience with Salesforce, Microsoft Power Point, Word, Excel is preferred
- Must have a valid driver’s license with minimum G2
- Must have a car to use for business
- Must be willing to travel up to 75% of the time and work weekends when needed
- Full training on Rogers products will be provided
- Ongoing coaching and mentoring to help achieve continued growth and success
- An attractive remuneration package includes base pay and uncapped commissions
- Car Allowance
- Medical and Dental benefits that begin on day 1
- 50 % discount on all Rogers Communications services
- Pension and RRSP plans
- Access to multiple Wealth-Accumulation Programs
- Tablet, smartphone and laptop for business use
- Internal growth opportunities are possible

Family oriented culture

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 85 Grand Crest Place (031), Kitchener, ON
Travel Requirements: Up to 75%
Posting Category/Function: Sales & Door-to-door
Requisition ID: 284129

Posting Notes: Sales & Marketing

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