Computer Support Analyst

2 months ago

Metro Vancouver Regional District, Canada TransLink Full time

**Marketing Statement**:
A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion

**Responsibilities**:
SUMMARY:
Provides customer service and technical support to enterprise customers for desktop technologies, within the established service level agreements; technical services for Enterprise desktop and mobile computing technology solutions, in response to operational issues, service and project support requests, applies technical and business expertise to maximize the use of available desktop technology; and conducts analyses, uses and
updates documentation, and provides recommendations and guidance in support of problem management and the continuous improvement of Desktop Services.

DUTIES AND RESPONSIBILITIES:
Provides customer service and technical support to enterprise customers for desktop technologies, within the established service level agreements:
Receiving tickets in the ITSM tool, consulting with customers to clarify problems and
efficiently analyzing, diagnosing, testing and implementing solutions within the
established SLA, while providing regular status updates.

Analyzing and resolving operational issues and service requests by maximizing the use of
tools, automation or knowledge and verifying solutions with the customers.

Providing alternate solutions to enable customers to remain operational, where an immediate
permanent resolution requires further investigation/action.

Answering questions and providing one-on-one customer and/or desk-side support and
guidance related to desktop services.

Providing awareness and education to customers on enterprise best practices, standards and
policies to encourage adherence and ensure maximum operational efficiency.

Resolving tickets on behalf of customers using the defined escalation process, or
collaborating with next level teams and/or business units to resolve operational issues and
service requests.

Prioritizing tickets that are being actioned in the ITSM tool and adapting to changing
demands and schedules while ensuring the ticket queue is managed according to
established procedures.

Closing tickets in the ITSM tool upon completion, and liaising with customers to verify
solutions.

Responding and participating in I.T. related emergency situations.

Provides technical services for Enterprise desktop and mobile computing technology solutions, in response to operational issues, service and project support requests by:
Liaising with customers to understand, assess and determine desktop technology requirements.

Conducts installations of new, upgraded, and relocated computing technology in compliance
with the established deployment schedule, according to established policies and procedures.

Performing troubleshooting steps to resolve desktop technology issues.

Completing required records and documentation according to established procedures.

Applies technical and business expertise to maximize the use of available desktop technology by:
Maintaining technical currency by researching market trends on technological advances
and industry standards and researching solutions to issues and technical challenges.

Conducting trend analysis to identify repeated incidents of a similar nature to recommend
problem management.

Consulting with vendors and industry peers to assist in identifying developments,
enhancements and further solutions.

Being proactive in identifying and recommending alternative available desktop technology
and functionality solutions for customers to meet business needs.

Conducts analyses, uses and updates documentation, and provides recommendations and guidance in support of problem management and the continuous improvement of Desktop Services by:
Analyzing recurring or high-impact incidents to diagnose the underlying cause and determine a
solution, consulting with vendors when necessary, incorporating automation and/or
introducing other innovations where possible.

Using and/or updating support process documentation and knowledge, and preparing written
reports to support research, analysis and recommendations for improvement.

Sharing expertise and findings using

  • Computer Systems Analyst

    3 weeks ago

    Vancouver, British Columbia, Canada Podium Catchers Consultant Inc. Full time

    Job Title: Computer Systems AnalystWe are seeking a highly skilled Computer Systems Analyst to join our team at Podium Catchers Consultant Inc. The ideal candidate will have a strong background in information systems business solutions, cloud, networking software, and security.Key Responsibilities:Design, develop, and implement information systems business...

  • Computer Systems Analyst

    4 weeks ago

    Vancouver, British Columbia, Canada Podium Catchers Consultant Inc. Full time

    Job Title: Computer Systems AnalystWe are seeking a highly skilled Computer Systems Analyst to join our team at Podium Catchers Consultant Inc. The ideal candidate will have a strong background in information systems business solutions, cloud, networking software, and security.Key Responsibilities:Design, develop, and implement information systems business...

  • Computer Systems Analyst

    2 weeks ago

    Vancouver, British Columbia, Canada Podium Catchers Consultant Inc. Full time

    Job Title: Computer Systems AnalystAbout the Role:We are seeking a skilled Computer Systems Analyst to join our team at Podium Catchers Consultant Inc. The ideal candidate will have a strong background in computer systems and a passion for developing and implementing business solutions.Key Responsibilities:Design, develop, and implement information systems...

  • Computer Systems Analyst

    3 weeks ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Help Desk Support RepresentativeWe are looking for a Computer Systems Analyst to join our team at beBee Professionals in Vancouver. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Key Responsibilities: Provide technical assistance and support to employees and...

  • Computer Systems Analyst

    3 weeks ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    We are looking for a skilled Computer Systems Analyst to join our team at beBee Professionals. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical assistance and support related to computer systems, hardware, or...

  • Computer Systems Analyst

    3 weeks ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Job DescriptionbeBee Professionals is looking for a skilled Computer Systems Analyst to join our team in Vancouver. The successful candidate will be responsible for analyzing and resolving technical issues related to computer systems, hardware, or software.Key Responsibilities: Analyze and resolve technical issues related to computer systems, hardware, or...

  • Computer Systems Support Technician

    1 month ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Help Desk Support AnalystBeBee Professionals is seeking a skilled Help Desk Support Analyst to join our team in Vancouver. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical support and assistance to employees and customersTroubleshoot technical issues...

  • Computer Systems Support Technician

    1 month ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Help Desk Support AnalystBeBee Professionals is seeking a skilled Help Desk Support Analyst to join our team in Vancouver. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical support and assistance to employees and customersTroubleshoot technical issues...

  • Computer Systems Analyst

    2 weeks ago

    Vancouver, British Columbia, Canada Podium Catchers Consultant Inc. Full time

    Job Title: Computer Systems AnalystAbout the Role:We are seeking a skilled Computer Systems Analyst to join our team at Podium Catchers Consultant Inc. As a Computer Systems Analyst, you will be responsible for designing, developing, and implementing information systems business solutions. You will also provide advice on information systems strategy, policy,...

  • Computer Systems Analyst

    2 weeks ago

    Vancouver, British Columbia, Canada Podium Catchers Consultant Inc. Full time

    Job SummaryAt Podium Catchers Consultant Inc., we are seeking a highly skilled Computer Systems Analyst to join our team. As a key member of our IT department, you will be responsible for designing, developing, and implementing information systems business solutions that meet the needs of our clients.Key ResponsibilitiesDesign and develop information systems...

  • Field Support Analyst

    5 months ago

    Vancouver, Canada A&R Solutions Full time

    **Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...

  • Computer Systems Analyst

    1 month ago

    Vancouver, British Columbia, Canada Podium Catchers Consultant Inc. Full time

    Job Title: Computer Systems AnalystWe are seeking a highly skilled Computer Systems Analyst to join our team at Podium Catchers Consultant Inc. as a permanent employee.Key Responsibilities:Design, develop, and implement information systems business solutions to meet the needs of our clients.Provide expert advice on information systems strategy, policy,...

  • Computer Systems Analyst

    1 month ago

    Vancouver, British Columbia, Canada Podium Catchers Consultant Inc. Full time

    Job Title: Computer Systems AnalystWe are seeking a highly skilled Computer Systems Analyst to join our team at Podium Catchers Consultant Inc. as a permanent employee.Key Responsibilities:Design, develop, and implement information systems business solutions to meet the needs of our clients.Provide expert advice on information systems strategy, policy,...

  • Policy Analyst

    2 months ago

    Metro Vancouver Regional District, Canada First Nations Health Authority Full time

    **FNHA Overview**: **About us** The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health...

  • Service Support

    2 weeks ago

    Metro Vancouver Regional District, Canada Coast Mountain Bus Company Ltd Full time

    **Marketing Statement**: As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada. At CMBC, one of BC’s...

  • Computer Systems Analyst

    4 weeks ago

    Vancouver, British Columbia, Canada Podium Catchers Consultant Inc. Full time

    Job SummaryWe are seeking a highly skilled Computer Systems Analyst to join our team at Podium Catchers Consultant Inc. The ideal candidate will have a strong background in information systems business solutions, IT security, and data analysis.Key ResponsibilitiesDesign, develop, and implement information systems business solutions to meet the needs of our...

  • Computer Systems Analyst

    4 weeks ago

    Vancouver, British Columbia, Canada Podium Catchers Consultant Inc. Full time

    Job SummaryWe are seeking a highly skilled Computer Systems Analyst to join our team at Podium Catchers Consultant Inc. The ideal candidate will have a strong background in information systems business solutions, IT security, and data analysis.Key ResponsibilitiesDesign, develop, and implement information systems business solutions to meet the needs of our...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada B4U Videos & Computer Repair and Punjab Wireless Full time

    We are seeking a skilled Technical Support Specialist to join our team at B4U Videos & Computer Repair and Punjab Wireless. The ideal candidate will have a strong background in computer systems and excellent communication skills.Key ResponsibilitiesProvide technical support to users experiencing difficulties with computer systemsResearch and implement...

  • Technical Support Analyst

    5 days ago

    Vancouver, British Columbia, Canada Pan American Silver Corp. Full time

    Job Title: Technical Support AnalystJob Summary:We are seeking a highly skilled Technical Support Analyst to join our team at Pan American Silver Corp. The ideal candidate will have a strong background in computer systems and network administration.Key Responsibilities:Provide technical support to users experiencing difficulties with computer systems and...

  • Technical Support Analyst

    1 month ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Help Desk Support AnalystbeBee Professionals is seeking a skilled Help Desk Support Analyst to join our team in Vancouver. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical support and assistance to employees and customersTroubleshoot technical issues...