Technical Account Manager

1 month ago

Edmonton, Canada YARDSTICK TECHNOLOGIES Inc. Full time

Yardstick Technologies Inc. is a leader in IT outsourcing to small and medium businesses in western Canada. The reason for our success is simple. Build a trusting relationship with our customers by understanding their business as well as they do, implement a technology strategy that supports their growth and then delight our customers with our exceptional service

As a part of our team, you can expect the best compensation package that includes progressive benefits, a strong employer RRSP matching program, and a health and wellness spending account. We care about your well-being and work-life balance, so we also include a work
- from-home plan and a flex-time program. We are heavily invested in your well-being and regularly run seminars and in-house training around important topics like physical, mental, and emotional health and other important topics like sleep and nutrition. Your future, your happiness, and your health are important to us Come work with us

**Position Overview**

As a **Technical Account Manager (TAM)**, you will be responsible for developing and maintaining a positive, professional relationship with an assigned group of customers. The TAM role is central piece to the Yardstick Way. As a TAM you are responsible for the assessment and documentation of every one of your customers’ environments and maintain technical knowledge of each customer’s IT infrastructure. Your deep understanding of the customer’s environment, along with Yardstick standards will provide you with the capacity to help the vCIO design strategies based on technology solutions for business issues and objectives. This job requires strong analytical and technical abilities and demands fast, but carefully thought-out results. Strong leadership and control of the work process from beginning to end is necessary. The job centers around developing new ideas, systems and technology, and also analyzing and improving on old ones. A high level of expertise is expected and the ability to spot and correct errors is important. Work must be done right and quickly, while always focusing on accomplishing the goal and demanding the highest quality work.

**Responsibilities**
- Developing and maintaining a positive and professional relationship with your customers
- Completing monthly onsite alignment visits focused on proactive tasks and alignment checks
- Proactively developing strategies and solutions with a focus on reducing reactive service hours (RHEM)
- Identifying and documenting technical risk for customers within the ITRM
- Collaborating and creating customer strategy with customer virtual CIO
- Developing and maintaining high technical knowledge of the customer environment
- Creating detailed documentation of the customers technology and how they use it
- Analyzing incident tickets and prioritizing standards alignment to reduce tickets
- Collaborating with the Project Team regarding technology upgrades and the implementations of new technologies

**Qualifications**
- 5+ years of experience providing IT support and direction across multiple disciplines, building close personal relationships with decision makers, operational management, end-users, and peers.
- 5+ years engaged in Network and Server Administration
- 5+ years engaged in Strategic IT design and deployment
- 5+ years engaged in Deskside and remote support
- Valid class 5 operator’s license
- Well-developed interpersonal skills both verbally and written.
- Results oriented with the ability to manage multiple priorities.
- Passionate about results and a sense of accountability.
- Managed Services experience is considered an asset.

**Benefits**:

- Company car
- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Work Location: In person

  • Technical Account Manager

    2 days ago

    Edmonton, Canada MarketDental Full time

    Job Overview **Responsibilities**: - **Technical Expertise & Client Support**: - Troubleshoot and resolve technical & security issues for clients; - Deliver exceptional pre-sales and post-sales support, ensuring customer satisfaction; - Train clients on best practices to maximize the benefits of our software for their dental practice; - Stay ahead of the...

  • Technical Account Manager Team Lead

    1 month ago

    Edmonton, Canada YARDSTICK TECHNOLOGIES Inc. Full time

    **About the Company** - Yardstick Technologies Inc. is a leader in IT outsourcing to small and medium businesses in western Canada. The reason for our success is simple. Build a trusting relationship with our customers by understanding their business as well as they do, implement a technology strategy that supports their growth and then delight our customers...

  • IT Compliance Analyst

    4 weeks ago

    Edmonton, Canada SIRKit Full time

    **Organization Summary** SIRKit is a Managed Service Provider (MSP) established in 2007. We deliver efficient service by focusing on documented, repeatable processes and automation. Our work’s efficiency allows us to deliver significant value to our clients while compensating our team fairly. Our clients are accustomed to a friendly, outgoing, and...

  • Account Manager

    1 month ago

    Edmonton, Canada GCP Full time

    **Summary**: The Calgary Account Manager reports to the Canadian District Manager and coordinates sales activities within the territory, creating added value for the customer with a clear focus on increasing market share, profitability and customer satisfaction. - Leading the development and implementation of the account plans and growth actions. The...

  • Dairy Research

    4 weeks ago

    Edmonton, Canada WMP - Recruitment Account Full time

    **ABOUT US** We strive to create a work environment that inspires our people to be better together. Our culture is built on a foundation of honesty and integrity, and a commitment to equity, diversity, and inclusion. Our values guide our behaviours, and these are our values: - Win-Win - Think Bigger - Fact-based Decision Making - Care -...

  • Accounting Manager

    7 days ago

    Edmonton, Canada Kaizen Lab Inc. Full time

    The Firm Hey, we’re glad you found this! We are the HGA Group.What started as an accounting firm quickly evolved into the ultimate entrepreneurial resource centre: the first of its kind in Alberta.Our team is innovative, highly skilled, and highly collaborative. We believe that bringing together every major resource that business owners need to succeed...

  • Accounting Manager

    6 days ago

    Edmonton, Canada Kaizen Lab Inc. Full time

    The Firm Hey, we’re glad you found this! We are the HGA Group.What started as an accounting firm quickly evolved into the ultimate entrepreneurial resource centre: the first of its kind in Alberta.Our team is innovative, highly skilled, and highly collaborative. We believe that bringing together every major resource that business owners need to succeed...

  • Accounting Manager

    7 days ago

    Edmonton, Canada Kaizen Lab Inc. Full time

    The Firm Hey, we’re glad you found this! We are the HGA Group.What started as an accounting firm quickly evolved into the ultimate entrepreneurial resource centre: the first of its kind in Alberta.Our team is innovative, highly skilled, and highly collaborative. We believe that bringing together every major resource that business owners need to succeed...

  • Account Manager

    7 days ago

    Edmonton, Canada Environmental Dynamics Ltd. Full time

    Reporting to the Business Development Manager, the Account Manager will deliver on the below duties and responsibilities in an effort to maintain and grow EDL’s client accounts. **Duties and Responsibilities** General - Answers customers’ questions, resolves issues or concerns, and maintains customer satisfaction by providing problem-solving...

  • Account Manager

    1 month ago

    Edmonton, Canada Bureau Veritas Full time

    **Job Title**:Account Manager, Oil & Gas Division** **Reports to (title): Manager, Business Development** **Department: Sales and Marketing** **Location: Alberta **Primary Purpose**:What is the overall function of the job? Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by...

  • Technical Architect

    2 weeks ago

    Edmonton, Canada Tundra Technical Solutions Inc. Full time

    Project Name Cloud MigrationCloud Service EnhancementsPlatform EnhancementsScope Cloud Platform Services supports the GOAs fully integrated Cloud products Cloud landing zones and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is...

  • Technical Architect

    3 weeks ago

    Edmonton, Canada Tundra Technical Solutions Inc. Full time

    Project NameCloud MigrationCloud Service EnhancementsPlatform EnhancementsScopeCloud Platform Services supports the GOAs fully integrated Cloud products Cloud landing zones and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is also...

  • Technical Architect

    2 weeks ago

    Edmonton, Canada Tundra Technical Solutions Inc. Full time

    Project NameCloud MigrationCloud Service EnhancementsPlatform EnhancementsScopeCloud Platform Services supports the GOAs fully integrated Cloud products Cloud landing zones and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is also...

  • Technical Architect

    2 weeks ago

    Edmonton, Canada Tundra Technical Solutions Inc. Full time

    Project NameCloud MigrationCloud Service EnhancementsPlatform EnhancementsScopeCloud Platform Services supports the GOAs fully integrated Cloud products Cloud landing zones and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is also...

  • Technical Architect

    2 weeks ago

    Edmonton, Canada Tundra Technical Solutions Inc. Full time

    Project NameCloud MigrationCloud Service EnhancementsPlatform EnhancementsScopeCloud Platform Services supports the GOAs fully integrated Cloud products Cloud landing zones and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is also...

  • Technical Architect

    3 weeks ago

    Edmonton, Canada Tundra Technical Solutions Inc. Full time

    Project NameCloud MigrationCloud Service EnhancementsPlatform EnhancementsScopeCloud Platform Services supports the GOAs fully integrated Cloud products Cloud landing zones and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is also...

  • Technical Architect

    3 weeks ago

    Edmonton, Canada Tundra Technical Solutions Inc. Full time

    Project NameCloud MigrationCloud Service EnhancementsPlatform EnhancementsScopeCloud Platform Services supports the GOAs fully integrated Cloud products Cloud landing zones and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is also...

  • Manager, Audit and Accounting

    24 minutes ago

    Edmonton, Canada MNP Full time

    Make an impact with our Assurance & Accounting team as an Audit Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed...

  • Account Manager

    1 hour ago

    Edmonton, Canada DXP | HSE Integrated Ltd. Full time

    DXP/HSE is looking for an **Account Manager** will grow sales and increase company profits by cultivating current customers and recruiting new customers. The representative will increase profitability by promoting products, providing technical support and conducting training to new and repeat customers within an assigned territory. This position is located...

  • Account Manager

    1 month ago

    Edmonton, Canada Mammoet Full time

    SUMMARY OF THE ROLE: - ** Account Manager** for **heavy lift and transport projects**: - ** Competitive Salary with additional commission scheme **(depending on experience) - Working at **Edmonton, Alberta** WHAT YOU’LL BE DOING: - Sales - The intent of this role is to continue growth within the Wind Maintenance market and aim to secure / maintain...