Cabin Process Manager

3 days ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Reporting to the Manager, Cabin Standards and Processes, the Cabin Process Manager is responsible to perform aircraft exterior and cabin inspections, based on Commercial standards and in support of departmental objectives. This position is also responsible for providing coaching to frontline Cabins employees to ensure commercial standards are met and grooming SOPs are adhered to. The incumbent will also participate in the development of best practices and support the development and launch of new grooming processes.

**Key Functions & Accountabilities**:(Responsibilities, Activities, Authority levels, etc)
- Analyze findings from inspections and provide feedback and recommendations on grooming and aircraft condition to meet standards and aircraft condition.
- Review grooming audit results, identify areas that require focus and missed opportunities.
- Ensure regular communication to station Leads regarding grooming stats, missed opportunities, areas of improvement and reinforcement of positive results.
- Provide coaching to frontline Cabins employees to ensure commercial standards are met and grooming SOPs are followed. This includes one-on-one debriefs with employees/crews that require additional support and/or score below target.
- Support the development and launch of new processes.
- Participate in the development of grooming best practices by conducting time and motion studies/trials/focus groups, analyzing results, and gathering frontline feedback.
- Review best practices, identify areas for improvement (including reducing costs to the operation) and provide recommendations.
- Act as a Customer Service Manager in the operations when required and assist with special projects.
- Provide visual content (pictures/videos) for training, playbooks, bulletins as required.
- Assess safety, warehouse, yard and Aircraft SOP on a fix interval. Develop KPI. Work closely with grooming operation or area not meeting target

**Qualifications**
- Certification from an accredited college or university in Aircraft / Business / Administration, or equivalent.
- Extensive demonstrated experience in airline operation
- Minimum 3 years relative experience in operation, process development, communication in an airline environment.
- Strong communication skills with the demonstrated ability to lead, motivate and develop personnel to achieve operational objectives within a multi-disciplinary organization.
- Familiar with Transport Canada aviation regulations and norms (an asset)
- Familiar with Health Canada regulations and norms (an asset)
- Demonstrated capability to carry out projects independently to their successful completion within the budgeted time and cost.
- Ability to engage, motivate, and facilitate a cross-functional work team to achieve objectives.
- Demonstrated experience in cost & benefit tracking, and strong analytical skills.
- Strong orientation towards change management and passionately focused on measurable results
- Fully proficient with Microsoft Office software (i.e., Word, Excel, PowerPoint), and use of the internet.
- Excellent analytical abilities, strong interpersonal and communication skills
- Demonstrable verbal and written communication skills in English and French.
- Excellent time management skills, ability to shift priorities on an ad hoc basis and flexibility with working hours.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

  • Cabin Process Manager

    7 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Manager, Cabin Standards and Processes, the Cabin Process Manager is responsible to...

  • Cabin Crew Scheduling Manager

    2 days ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting directly to the Manager, Operations Crew Scheduling, the Cabin Crew Scheduling Manager is...

  • Cabin Crew Manager

    7 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Air Canada is pursuing its goal to become a Global Champion. To achieve this, the In-Flight Service...

  • Cabin Crew Manager

    6 days ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Air Canada is pursuing its goal to become a Global Champion. To achieve this, the In-Flight Service...

  • Cabin Maintenance Program Manager

    2 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Manager, Cabin Interior and Maintenance Programs, this position will manage the Cabin...

  • Senior Engineering Manager

    1 month ago

    Dorval, Quebec, Canada Bombardier Transportation GmbH Full time

    Job DescriptionWe are seeking a seasoned Senior Engineering Manager to lead our Cabin Definition Integration team at Bombardier Transportation GmbH.About the RoleThis is a senior leadership position responsible for overseeing the engineering aspects of cabin definition integration, ensuring timely delivery of high-quality products while meeting regulatory...

  • Airport Customer Service Manager

    4 weeks ago

    Dorval, Canada Air Canada Full time

    Job SummaryAir Canada is seeking a highly motivated and experienced Airport Customer Service Manager to lead our Cabin Environment Quality team.About the RoleThis is a dynamic and challenging opportunity for a results-driven professional to oversee the delivery of exceptional customer service at Air Canada airports. As an Airport Customer Service Manager,...

  • Air Canada Cabin Environment Quality Manager

    3 weeks ago

    Dorval, Quebec, Canada Air Canada Full time

    A career opportunity has arisen for a Cabin Environment Quality Manager at Air Canada, where you will play a vital role in ensuring the highest standards of cabin environment quality. About the RoleThis is an exciting opportunity to join our team and contribute to the success of Air Canada's passenger aviation services.Key ResponsibilitiesPlan and Delegate...

  • Cabin Crew Team Lead

    1 month ago

    Dorval, Quebec, Canada Transat AT Full time

    Company OverviewTransat AT is a leading international tour operator and airline that fosters an environment of inclusiveness, respect, and equity. We strive to build a diverse workforce that reflects the communities we serve.SalaryThe estimated annual salary for this position is $60,000 - $80,000 CAD, depending on experience.Job DescriptionAs a Cabin Crew...

  • Electrical Cabin Systems Integrator

    7 months ago

    Dorval, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **Summary**: The cabin interior systems...

  • Cabin Environment Quality

    3 weeks ago

    Dorval, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Plan, organize, manage, and enhance Airport Customer Service functions for Cabin Environment Quality (cabin grooming). ...

  • Cabin Environment Quality

    4 weeks ago

    Dorval, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Plan, organize, manage, and enhance Airport Customer Service functions for Cabin Environment Quality (cabin grooming)....

  • Cabin Environment Quality

    4 weeks ago

    Dorval, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Plan, organize, manage, and enhance Airport Customer Service functions for Cabin Environment Quality (cabin grooming)....

  • Senior Cabin Systems Integration Engineer

    1 month ago

    Dorval, Quebec, Canada Bombardier Transportation GmbH Full time

    Job OverviewBombardier Transportation GmbH is a leading manufacturer of complex electrical systems for business aircraft. We are seeking an experienced Senior Cabin Systems Integration Engineer to join our team.About the RoleWe design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments...

  • Manager, Inventory Planning

    5 days ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Manager, Inventory Projects will be responsible for all cabin and IFE parts forecasting and...

  • Customer Service Learning Specialist

    7 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its...

  • Professional, Engineering, Cabin System Integration

    4 weeks ago

    Dorval, Canada Bombardier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies.Why join us?At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and...

  • Cabin Environment Quality

    4 weeks ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Plan, organize, manage, and enhance Airport Customer Service functions for Cabin Environment Quality (cabin grooming)....

  • Manager, Industrial Design

    7 months ago

    Dorval, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **Are you ready to lead the team...

  • Manager, Industrial Design

    7 months ago

    Dorval, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **Are you ready to lead the team...