Customer Service Manager
2 weeks ago
Customer Service Manager In Mobility Equipment Supplier company
**Duties**:
- Oversee and manage a team of customer service representatives
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor customer service metrics and provide reports to upper management
- Train and coach customer service representatives on best practices
- Collaborate with other departments to ensure a seamless customer experience
- Identify areas for improvement in customer service processes and implement solutions
- Conduct performance evaluations and provide feedback to team members
**Experience**:
- Proven experience in a customer service management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Ability to handle difficult customers and resolve conflicts effectively
- Experience in sales and negotiation is a plus
- Proficient in using customer service software and CRM systems
We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a difference in our customers' experience.
To apply, please submit your resume and cover letter highlighting your relevant experience in customer service management.
**Salary**: $55,000.00-$60,476.86 per year
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Vaughan, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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