Bilingual Customer Service

3 weeks ago

Vaughan, Canada Voilà Full time

**Requisition ID**:180986
**Career Group**:Distribution Centre Careers
**Job Category**:E-commerce Delivery Ops & Cust
**Travel Requirements**:0 - 10%

**Job Type**:Full-Time

**Country**:Canada (CA)
**Province**:Ontario
**City**:Vaughan
**Location**:3809 GTA CFC
**Postal Code**:L4L 1A5

Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.

**Ready to Make an impact?**

Voilà is an exciting e-Commerce grocery business and we are looking to hire a team of bilingual customer service professionals to provide to our customers across Canada. We are looking for individuals who will be compassionate, amaze our customers, are reliable and engage our internal teams to resolve any concerns that arise. This is a work-at-home position and a great opportunity to contribute to building our grocery eCommerce business.

**THIS POSITION REQUIRES FULL AVAILABILITY FOR SCHEDULING OF ALL SHIFTS - INCLUDING WEEKENDS & HOLIDAYS**

**Here’s where you’ll be focusing**:

- Deliver a compelling customer service experience representing the Voilà brand, being respectful to our customers and solving our customers' problems
- De-escalate any continuous situations through understanding, empathy and empowerment
- Exceptional writing and communication skills
- Accurately update all incoming and outgoing contacts (all customer contacts are to be documented in Salesforce)
- Follows the Care Model of > Compassion; Amaze; Reliability and Engage
- Exceptional skills in working with teams - being collaborative and having a ‘One Team Approach’ mentality
- Ability to build Loyalty with all customers
- Comfortable with Training fellow teammates - being a mentor or assisting in ongoing or new-hire training
- Support Leadership team as required
- Strong time management skills
- Comfortable contacting customers on behalf of other departments and various customer initiatives
- Keep the Leadership team informed of any emerging trends and potential escalations
- Follow the guidelines outlined in training

**What you have to offer**:

- Provide a Superior Customer Experience
- Strong problem solving
- Strong attention to detail
- Ability to collaborate/deescalate with customers
- Excellent communication skills (writing and verbal)
- You are flexible to work 10 hour shifts from 530am to 1230 EST (please note that these hours may change due to business requirements)
- One Team Approach
- Quiet Home Workspace
- High-speed internet
- Ergonomic workspace
- Fluency in French is a requirement

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.
**We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.

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