Homeless Support Specialist

7 days ago


Calgary, Alberta, Canada Calgary Drop-In Centre (the DI) Full time

**Company Overview**

The Calgary Drop-In Centre is a leading organization dedicated to serving our community with kindness and compassion. Our mission is to work collaboratively with the community to end homelessness, one person at a time. We strive to create an environment where individuals can regain their confidence and rebuild their lives.

We are more than just an emergency shelter. Our team of dedicated staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support, offering safe and comfortable accommodation, meals, and access to essential resources such as health and recovery services, and housing supports.

**Job Description**

The Homeless Support Specialist will play a vital role in ensuring the safety of all clients in the building. This includes structured procedures and general interaction with clients. Every client should be actively working toward the goal of housing, and the Homeless Support Specialist will assist them in achieving this goal. The successful candidate will assist in assessing the needs of each individual client and collaborate with other Homeless Support Specialists, Case Management, Diversion, Supportive Housing, and the Medical team.

All interactions with clients will be done in a trauma-informed manner and a client-centered approach. The Homeless Support Specialist role is a rotating position, requiring flexibility and adaptability.

**Responsibilities**

  • Conduct oneself in a professional manner when dealing with clients, members of the community, volunteers, emergency services, and staff
  • Engage clients in conversations regarding housing and achieve the goal of obtaining housing
  • Assist clients with their individual housing plan
  • Maintain a presence in the building and clearly communicate the guidelines of the centre to clients, members of the community, volunteers, emergency services, and staff
  • Perform duties as outlined in the procedure manuals or assigned by the Coordinator

**Required Skills and Qualifications**

To be successful in this role, the Homeless Support Specialist must possess excellent analytical skills, interpersonal skills, and communication skills (both written and verbal). They must also have a strong commitment to the mission, vision, values, and work of the agency. A satisfactory Criminal Record and Vulnerable Sector Check are required, dated within the last 6 months.

A combination of education and practical experience may be considered, along with knowledge of community resources for homelessness, health, mental health, and substance use. Experience working in distress and/or high-stress situations, which may include emergency response, is highly desirable.

**Benefits**

As a valued member of our team, the Homeless Support Specialist will enjoy competitive compensation packages, including employer-paid benefits. These include sick days, wellness days, extended health and dental coverage, an employer-matching RRSP program, Homewood EFAP, life insurance, and accidental death and dismemberment (AD&D) coverage. Employees will also be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee.

**Our Culture**

We believe in living our values in every word we speak and in every action we take. Our values form the cornerstone of our culture:

  • RESPECT: Our actions honour the rights, differences, and dignity of others
  • COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
  • KINDNESS: We accept each person's uniqueness with compassion and empathy
  • WELLNESS: We promote, provide, and support holistic wellbeing
  • ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments


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