Patient Care Contracts Lead

2 months ago


Greater Sudbury, Canada Ontario Health atHome Full time

**Job Description**:
**Position: Patient Care Contracts Lead - Family Managed Home Care**

**Posting Number: #156-24**

**Reports to: Manager, Patient Care Contracts, Specialty Programs**

**Employment Status: Temporary, Full-Time (November 2024 to October 2025)**

**Salary Range: $79,285.64 - $94,671.25 (Band 5)**

**Location: Any Ontario Health atHome Office - Provincial**

**What will you do?**

The Patient Care Contracts Lead - Family Managed Home Care will focus on supporting newly implemented Ontario Health atHome priorities and programs such as the Family Managed Home Care (FMHC) program. As a member of the provincial Patient Care Contracts - Specialty Contracts team, the Lead builds and maintains relationships with the Contracts Specialists, Contracts Manager, Care Coordinators, Finance leads, as well as the patients and families registered in the FMHC Program with information and timely access to program.

**Key Accountabilities**:

- Provides contract information and guidance to identified patients/Substitute Decision Makers (SDMs) regarding newly implemented Ontario Health atHome priorities, such as the FMHC program;
- Responsible to inform on and maintain processes and strategies to ensure accurate and timely patient onboarding to the FMHC Program and compliance to the Standard Work;
- Reviews FMHC agreement with each patient/SDM to ensure understanding of different requirements and ensures information is complete and accurate;
- Provides education and training to patient/SDM as needed regarding FMHC agreement, onboarding, funding, reporting processes and ensuring they receive prompt reimbursement for services that are compliant with the Ontario Health atHome agreement and the relevant policies and directives of Ontario Health atHome;
- Prepares and sends appropriate correspondence to patient/SDM ensuring confidentiality;
- Participates as part of a larger Ontario Health atHome team in determining patient’s/SDM’s ability to manage responsibilities of the FMHC agreement, in conjunction with Patient Services and Finance and other Ontario Health atHome programs as appropriate;
- Drafts, reviews and coordinates completion of agreements within and administers amendments as necessary;
- Monitors receipt of required onboarding documents, confirms accuracy of information and follows up with patient/SDM as required;
- Interacts directly with patient/SDM and assists as required to resolve any concerns with patient/SDM;
- Investigates anomalies and other inconsistencies, and escalates issues on a proactive basis to the appropriate area;
- Performance monitoring and compliance auditing and notifies management of trends where appropriate;
- Consult on issues and where necessary, assist families to handle and resolve issues in a timely and effective manner, engaging the escalation process as required.
- Maintains detailed filing system for audit, and is compliant with records management policy of the organization;
- Liaises within the provincial FMHC team and with other departments as required to resolve issues;
- Assists with orientation, reporting, training and caseload volume of Contract Specialists;
- Participates in presentations and ongoing development of various Ontario Health atHome programs providing input and feedback on the FMHC agreement and related contracting processes;
- Supports Manager, Leads and Specialists as needed to ensure departmental and organizational goals are met as it applies to the FMHC Standard Work and ensuring a consistent patient experience;
- Supports a targeted geographic area, but the role is provincial to allow flexibility to provide support as needed in all areas to maintain a steady workflow and respond to surges and dips in FMHC referral volume and contract maintenance tasks (e.g. annual rate increases, annual school year agreements) across the province;

**What must you have?**
- Demonstrate knowledge of analytical and interpretation skills that would support quality outcomes
- Understanding of relevant legislation and regulations (i.e. OHSA, CCA)
- Experience in change management, project management, quality improvement
- Demonstrated leadership abilities to form effective working relationships with internal and external customers and patients as well as build and lead teams through system level change.
- Excellent organizational, interpersonal and communication skills.
- Excellent communication skills, both oral and written.
- Experience drafting and executing contracts on behalf of the Organization.
- Ability to troubleshoot and create innovative solutions to systematically and effectively resolve problems or issues.
- Strong stakeholder management skills and attention to detail required.
- Demonstrated ability to work collaboratively to achieve goals;
- Demonstrated ability to organize/prioritize work appropriately;
- Ability to work in a fast-paced and deadline-driven environment, with frequent changes and interruptions;
- Demonstrated ability to prepare and e



  • Greater Sudbury, Canada HCCSS North East | SSDMC du Nord-Est Full time

    **Job Description**: Home and Community Care Support Services North East offers a wide-range of quality health-care services and resources to support people of all ages at home, school or in community. In addition to planning, delivering and coordinating care for thousands of people each day in Northeastern Ontario, we also manage eligibility and admissions...


  • Greater Sudbury, Canada Home and Community Care Support Services Full time

    **Job Description**: **_CARE AND BE CARED FOR - THIS IS YOUR HOME_**: Do you have a passion for leading people to achieve exceptional patient outcomes? Do you have strong planning, management, and evaluation skills? Are you looking to make a difference in your community? You’re looking in the right place.What will you do?*** Reporting to the Director,...

  • Care Coordinator

    6 months ago


    Greater Sudbury, Canada Home and Community Care Support Services Full time

    **Job Description**: - Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.As a - **Ca** **re Coordinator**, you will assess and determine...


  • Greater Sudbury, Canada MyHealth Centre Full time

    MyHealth is looking for a skilled Patient Care Representative who will be responsible for the first impression when patients enter the clinic and physician/provider support. The PCR may also provide coverage from time to time for other administrative roles throughout the clinic **Job Description: Patient Care Representative** **Reporting to**: Clinic...


  • Greater Sudbury, Canada Northern Respiratory Sudbury Inc. Full time

    Northern Respiratory Inc. was founded in 2005 to raise the clinical standard for support and education in the growing therapeutic fields of Obstructive Sleep Apnea and Home Oxygen Therapy. We have developed best-in-class proprietary Clinical Protocols & implemented advanced respiratory therapies using state-of-the-art respiratory equipment. Northern...


  • Greater Sudbury, Canada Advanced Women's Health Inc. Full time

    **Who You Are** You are a proactive, detail-oriented professional passionate about being part of a rapidly growing company that empowers women to achieve their best health. You thrive in collaborative environments, where leading teams to deliver exceptional service to our patients, clinic leads, and clinical teams is your priority. You enjoy being hands-on,...


  • Greater Toronto Area, Canada Home and Community Care Support Services Full time

    **Job Description**: **Multiple Positions Available**: - ** Permanent Full Time: Central East**: - ** Temporary Full Time: Hamilton Niagara Haldimand Brant & Erie St. Clair**: - ** Temporary Full Time: Toronto Central** **CARE AND BE CARED FOR - THIS IS YOUR HOME**: Are you a strategic health care leader that drives effectiveness, efficiency and high...


  • Greater Toronto Area, Canada LEAD Construction Full time

    We are a fast paced commercial/industrial Electrical Contracting Company seeking key personnel to fill a sub contract position. We are not looking for someone to lead and take on an entire project, but must be able to be instructed on day to day projects and able to carry out the job until completion. You are responsible to have hand tools,drill and saw. We...


  • Sudbury, Ontario, Canada beBee Professionals Full time $52,000 - $78,000

    At beBee Professionals, we are seeking a compassionate Registered Practical Nurse (RPN) to provide quality nursing care to patients in various settings. The ideal candidate will have a valid RPN license in Canada and completion of a recognized Practical Nursing program. Previous experience in a healthcare setting is preferred, but not required. The...


  • Greater Sudbury, Canada St. Joseph's Continuing Care Centre Full time

    **Spiritual Care Practitioner** **Permanent Full-Time** **$31.93-$37.57 per hour (commensurate with experience)** We are currently seeking qualified individuals to provide Spiritual and Religious Care services to the patients at St. Joseph’s Continuing Care Centre and residents of St. Joseph's Villa. The spiritual care practitioners provide ‘spiritual...

  • Lab Patient Technician

    6 months ago


    Greater Sudbury, Canada LifeLabs Full time

    LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. Consistently named one of...


  • Sudbury, Ontario, Canada beBee Professionals Full time $52,000 - $78,000

    We are seeking a compassionate Registered Practical Nurse (RPN) to join our healthcare team in Greater Sudbury, Canada. As a key member of our team, you will provide high-quality nursing care to patients in various settings.Key Responsibilities:Assess patients' needs and develop individualized care plans.Administer medications and treatments as prescribed by...


  • Greater Sudbury, Canada St. Joseph's Continuing Care Centre Full time

    **Spiritual Care Practitioner - Permanent PT $31.93-$37.57 per hour** We are currently seeking a qualified individual to provide Spiritual and Religious Care services to the patients at St. Joseph’s Continuing Care Centre in Sudbury (Clarion site). The Spiritual Care Practitioner serves as a ‘Minister of Presence’ through caring, supportive listening...


  • Sudbury, Ontario, Canada iRecruit Care Full time

    About iRecruit Care, a leading provider of home care services:We are seeking an experienced professional to join our team as Domiciliary Care Services Lead. As the ideal candidate, you will have a proven track record in managing domiciliary care services and be committed to delivering high-quality care to individuals in their own homes.This role is a...

  • Lab Patient Technician

    3 months ago


    Greater Sudbury, Canada LifeLabs Full time

    For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic...

  • Clinical Supervisor

    2 months ago


    Greater Sudbury, Canada St. Joseph's Continuing Care Centre of Sudbury Full time

    **Clinical Supervisor - Temporary Full Time (to August 2025)** - **Hourly Wage rate: $39.58 to $52.86**_ The Clinical Supervisor supports the Clinical Managers in ensuring the quality of clinical care provided to the patients by the clinical staff. They work collaboratively with the inter-professional team and families regarding patient-centered care and...


  • Greater Sudbury, Canada LifeLabs Full time

    For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic...

  • Lab Patient Technician

    2 months ago


    Greater Sudbury, Canada LifeLabs Full time

    For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic...


  • Greater Sudbury, Canada St. Joseph's Continuing Care Centre Full time

    **Spiritual Care Practitioner - Permanent PT $31.93-$37.57 per hour** We are currently seeking a qualified individual to provide Spiritual and Religious Care services to the patients at St. Joseph’s Continuing Care Centre in Sudbury (Clarion site). The Spiritual Care Practitioner serves as a ‘Minister of Presence’ through caring, supportive listening...


  • Greater Sudbury, Canada St. Joseph's Continuing Care Centre of Sudbury Full time

    **REHABILITATION ASSISTANT (HELP Program)** **6 Month Temporary Full-Time Contract with possibility of extension** **Wage rate: $23.02 to $27.49, commensurate with experience** Our team of Rehabilitation Assistants works under the supervision of the Physiotherapists and Occupational Therapists to deliver group and individual therapies in our slow-paced...