Automotive Rental Coordinator

4 months ago

Brampton, Canada Summit Fleet Full time

**Join our winning team**

Summit Fleet is a successful, growing, North American fleet management company headquartered in Alberta. We offer great benefits and lots of opportunity for growth We are looking for a customer-service-driven team player to join our team of professionals. Come grow with us

**ROLE & RESPONSIBILITIES**

The Rental Coordinator supports the sales team by building relationships with customers and prospects, resolving issues quickly, ensuring vehicles are in safe operating condition, and providing top notch customer service.

**Team Work**
- Work as a team player within the branch as well as with other branches
- Communicate all vehicle needs and issues with the team
- Collaborate with team members to ensure timely resolution of vehicle and customer-related problems and conflicts

**Customer Satisfaction**
- Build relationships with customers and prospects over the phone and at the counter
- Consult with customers regarding maintenance, repairs, inquiries, issues and conflicts
- Educate customers with detailed information related to our policies and procedures
- Resolve customer issues, ensuring their expectations are exceeded every time

**Vehicle Activity**
- Monitor and determine priority of vehicle maintenance, servicing, and repairs
- Establish and manage timelines related to vehicle activity
- Direct vendor activities, ensuring vehicles are maintained in safe operating condition
- Review vendors’ work, ensuring compliance with our standards and procedures
- Direct maintenance, repair and recovery for roadside vehicle malfunctions
- Participate in the delivery and pickup of vehicles

**Records & Billing**
- Operate the TSD rental system, including billing functions
- Ensure TSD data is complete and accurate
- Create and maintain reports, records, and files related to vehicle and customer activity
- Use CDK to create and process POs

**REQUIREMENTS**

We need the right personality for the job, someone who can work with a team and be able to plan, prioritize, and execute in a fast-paced environment.
- Proactive, accountable with strong attention to detail
- Takes pride in providing excellent customer service
- Must be professional, punctual, and reliable
- Strong team player, comfortable dealing with multiple people on a daily basis
- Excellent written and oral communication skills
- Good computer fundamentals with Microsoft Office (Excel & Outlook)
- Ability to work in a fast-paced, deadline-driven environment
- Excellent time management skills with ability to prioritize tasks
- Natural problem solver who does not shy away from challenges
- Similar work experience is an asset, especially in automotive industry

**COMPENSATION & BENEFITS**

In addition to competitive pay, we offer our employees:

- Extended Health, after 90 days
- Dental
- Life and Disability Insurance
- Paid vacation
- Employee Assistance Program
- Employee Vehicle Purchase Program
- Group Retirement Savings Program, after 1 year
- Fun, friendly, professional work environment
- Job training and advancement opportunities

Summit Fleet is proud to be part of the Kaizen Automotive Group, one of Canada’s 50 Best Managed Companies and a leader in the automotive industry.
- Please note: we are not able to hire (or sponsor) out-of-country applicants that do not have a current Permanent Resident Status or Work Visa._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- How would you rate your experience with Microsoft Office?

**Experience**:

- Customer Service: 1 year (preferred)
- Automotive: 1 year (preferred)

Work Location: In person

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