Customer Service Representative Lead Hand

5 months ago

Thunder Bay, Canada MCDOUGALL ENERGY INC Full time

ABOUT THE OPPORTUNITY: We are looking to fill a
**Lead Hand** position at
**John Street Esso Convenience Store and Retail Fueling Station** located in Thunder Bay. Reporting to the Site Manager, this position is responsible for:

- Providing prompt, efficient, and courteous customer service to all customers.
- Maintaining a clean, safe, customer friendly work environment.
- Ensure all exterior store conditions are maintained to enhance the properties curb appeal.
- Ensure accurate operation of cashier systems.
- Ensure all paperwork is accurate and balanced.
- Adhere to all company policies and procedures as prescribed.
- Enforcing age verification for the sales of tobacco and lottery products.
- Support and assist the Manager will all aspects of retail operations.
- High School Certificate
- Three (3) to five (5) years in customer service
- Strong customer service, and organizational skills
- Friendly enthusiastic and customer service focused
- Superior customer service skills with a desire to be part of a performance-driven team
- Must be able to communicate clearly and effectively with customers and coworkers
- Ability to stand for long periods of time
- Must be able to work night shifts and weekends and holidays

**ABOUT THE COMPANY**: McDougall Energy Inc. (“McDougall Energy”) is a Canadian, privately owned, family business serving energy customers since 1949. McDougall Energy is a marketer and distributor of heating oil, propane, gasoline, diesel fuel and commercial lubricants, as well as an Esso and Shell® branded retailer. McDougall Energy is proud to be a Platinum Club member of Canada’s Best Managed Companies, having retained its designation consecutively since 2011. Now in its third generation of ownership, the energy company serves communities across regions of Ontario and Western Canada. The company is headquartered in Sault Ste. Marie, Ontario.

Our success is driven by an uncompromising commitment to provide the highest quality customer service to each and every customer. We recognize that our employees are our most valuable resource and offer opportunities for development for personal and career growth.

Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodations, please notify us and we will work with you to meet your needs.

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