Customer Care Representative

2 months ago

Thunder Bay, Canada Ministry of Public and Business Service Delivery and Procurement Full time

At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone.

Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion service delivery transformation.

If you strive to provide customers with a positive service experience and thrive in a fast-paced, team driven environment, then a career as a Customer Care Representative may be for you

**Positions available**:

- **2 temporary full-time positions for up to 12 months with possible extension in Thunder Bay**

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What can I expect to do in this role?**: You will:

- provide quality in-person, front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment
- provide interpretation of guidelines, directives and procedures
- provide guidance and support to customers in completing documents and forms, and in the use of public access workstations (i.e., online small business registration)
- provide guidance and support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution
- process business and individual customer transactions, determining that eligibility requirements are met and obtaining required documents
- collect and process payments, issuing refunds, and reconcile payments with transactions
- maintain files and electronic database systems
- produce a variety of reports and correspondence

**Note**:

- Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level.
- Starting salary for the CSR - 2T level: $27.02 per hour

**How do I qualify?**:
**Customer Service and Communication Skills**:

- You have experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume environment
- You are a clear, concise oral communicator and can ask appropriate questions to better understand customer inquiries before responding
- You have written communication skills to prepare correspondence
- You have exceptional interpersonal skills to interact with the public and resolve customer complaints

**Problem Solving and Analytical Skills**:

- You have demonstrated analytical and problem solving skills to probe for information, assess situations and determine appropriate course of action
- You can effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed
- You demonstrate judgement and tact when interacting with customers

**Collaboration and Organizational Skills**:

- You have flexibility and collaboration skills to effectively work in a team-driven environment and ensure that operational requirements are being met
- You can interact with other team members to discuss varying points of views, ideas and opinions to help make decisions
- You have planning and organization skills to organize and prioritize workloads

**Relevant Knowledge**:

- You have general knowledge of government services and programs at the municipal, provincial, and federal level

**Financial and Administrative Skills**:

- You have experience handling cash, and operating cash registers and point of sale machines to process monetary transactions
- You can accurately calculate fees, collect money, balance floats, prepare deposits and reports
- You have administrative skills and can accurately maintain filing systems

**Computer Skills**:

- You have experience using computers (i.e. Intranet, Internet, databases, and electronic manuals) to research, retrieve and summarize information.

**Additional Information**:
**Address**:

- 2 English Temporary, duration up to 12 months, 435 James St S, Thunder Bay, North Region, Criminal Record Check

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions
- **Schedule**:

- 3.7**Category**:

- Customer and Client Services*

  • Customer Service Representative

    2 months ago

    Thunder Bay, Canada SUPERIOR Home Health Care Full time

    **Job Position**: Customer Service Representative **Job Type**: Permanent, Full Time **Schedule**:Monday - Friday 8:30 - 5, every other Saturday 10 -2, Additional Hours as required **Benefits**: Group Health/Dental Benefits **Compensation**: Competitive Wage At Superior Home Health Care, we offer our clients the amazing, compassionate, and personalized...

  • Sales Representative

    3 weeks ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    ABOUT ZEDD CUSTOMER SOLUTIONS: Zedd Customer Solutions is a leading Canadian-owned and operated contact centre services provider. Our success is built on the dedication, hard work, and service excellence delivered by our talented team of professionals. We understand the importance of outstanding customer relationship management and are committed to...

  • Customer Care Representative

    5 months ago

    Thunder Bay, Canada Auto-Home Paints Thunder Bay Full time

    Auto Home Paints is Northwestern Ontario's leading supplier of automotive paint and house paint and related home design products including window coverings, wall coverings, flooring and furniture. Our mission is to inspire those we serve! Qualifications: - Knowledge of paint (automotive and/or house paint) is an asset but not mandatory - Customer service...

  • Customer Service Representative

    5 months ago

    Thunder Bay, Canada Aarons Sales and Lease Full time

    Description: Aaron’s provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment...

  • Inside Sales Representative

    2 months ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    **About Zedd Customer Solutions**Zedd Customer Solutions is a leading Canadian-owned and operated business process outsourcing (BPO) provider. Our success is attributed to the dedication, hard work, and service excellence delivered every day by our talented team of customer service professionals. We understand our clients' need for outstanding management of...

  • Inside Sales Representative

    2 months ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    **About Zedd Customer Solutions**Zedd Customer Solutions is a leading Canadian-owned and operated business process outsourcing (BPO) provider. Our success is attributed to the dedication, hard work, and service excellence delivered every day by our talented team of customer service professionals. We understand our clients' need for outstanding management of...

  • Inside Sales Representative

    2 months ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsZedd Customer Solutions is a leading Canadian-owned and operated contact centre services provider. Our success is built on the dedication, hard work, and service excellence delivered daily by our talented team of contact centre professionals. We understand our clients' need for outstanding customer relationship management and are...

  • Inside Sales Representative

    2 months ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsZedd Customer Solutions is a leading Canadian-owned and operated contact centre services provider. Our success is built on the dedication, hard work, and service excellence delivered daily by our talented team of contact centre professionals. We understand our clients' need for outstanding customer relationship management and are...

  • Customer Care Specialist

    5 months ago

    Thunder Bay, Canada Wasaya Airways LP Full time

    **Job Summary** Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer...

  • Customer Service Representative

    3 days ago

    Thunder Bay, Ontario, Canada Circle K Full time

    Here at Circle K, we are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and processing transactions. You will also be responsible for maintaining a clean and organized store environment.Key...

  • Customer Care Specialist

    5 months ago

    Thunder Bay, Canada Wasaya Airways LP Full time

    **Job Summary** Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer...

  • Customer Care Specialist

    4 weeks ago

    Thunder Bay, Canada Wasaya Airways Full time

    Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer Care...

  • Inside Sales Representative

    1 month ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsZedd Customer Solutions is a leading Canadian-owned and operated contact centre services provider. Our success is built on the dedication, hard work, and service excellence delivered by our talented team of contact centre professionals. We understand our clients' need for outstanding customer relationship management and are...

  • Inside Sales Representative

    1 month ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsZedd Customer Solutions is a leading Canadian-owned and operated contact centre services provider. Our success is built on the dedication, hard work, and service excellence delivered by our talented team of contact centre professionals. We understand our clients' need for outstanding customer relationship management and are...

  • Customer Care Specialist

    5 months ago

    Thunder Bay, Canada Wasaya Airways Full time

    Under the direction of the Reservation Supervisor, this position is responsible for the processing of reservations for customers at the Wasaya Customer Care Centre. This position is also responsible for ensuring all clientele’s travel arrangements are completed in an effective and cost-efficient manner while upholding Wasaya’s Customer Care...

  • Customer Service Representative

    3 weeks ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time

    beBee Professionals is looking for a Customer Service Representative to provide technical support to our customers. The successful candidate will be responsible for ensuring that our products and services are running smoothly and providing excellent customer service.The ideal candidate should have a degree in Computer Science or a related field, as well as...

  • Business Development Agent – North Bay

    2 months ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer Solutions:Zedd Customer Solutions is a leading Canadian company providing Outsourced Contact Centre Services. Our team of professionals dedicates themselves daily to delivering service excellence, making sure to exceed our clients' expectations in every way.Job Title: Inside Sales AgentAs a Sales Development Representative, you'll play a...

  • Business Development Agent – North Bay

    2 months ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer Solutions:Zedd Customer Solutions is a leading Canadian company providing Outsourced Contact Centre Services. Our team of professionals dedicates themselves daily to delivering service excellence, making sure to exceed our clients' expectations in every way.Job Title: Inside Sales AgentAs a Sales Development Representative, you'll play a...

  • Insurance Customer Service Representative

    5 days ago

    Thunder Bay, Ontario, Canada McDougall Insurance and Financial Full time

    Job SummaryWe are seeking a highly skilled Client Care Representative to join our team at McDougall Insurance and Financial. As a Client Care Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our sales team to provide legendary service...

  • Customer Service Representative

    1 month ago

    Thunder Bay, Ontario, Canada Metro Inc. Full time

    Customer Service RepresentativeAt Metro Inc., we are seeking a Customer Service Representative to join our Front-End team. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service, responding to customer...