Customer Service Representative

5 days ago

Thunder Bay, Canada Rapport - A Division of WFCU Credit Union Full time

An exciting and immediate career opportunity is currently available at Rapport, A Division of WFCU Credit Union for a:
**Customer Service Representative**

The Customer Service Representative is responsible for providing excellent service to our membership.

**In summary, the Customer Service Representative will**:

- Respond to external member inquires in a timely, professional manner
- Provide quality service to members
- Process basic over the counter financial transactions for our members such as deposits, withdrawals, bill payments, US transactions, money orders and more
- Complete miscellaneous administrative duties

**The “must-have” skills and qualifications that we’re looking for are**:

- Completed post-secondary education
- Excellent communication and customer service skills
- Strong attention to detail and organizational skills while working in a fast-paced environment
- Two to four years of cash handling experience

**These additional skills are considered assets too**:

- Prior experience within the financial services industry

If you feel you’re a great fit, let us know why

Emily Bateman
Talent Acquisition Specialist - WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2

**Working at WFCU Credit Union**

For the fifth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work.

As an employee of WFCU, you'll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to "hire the best, treat them well, and see them stay" is a point of pride and a key factor in our employees' success and WFCU’s success.

We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs, plus a fantastic wellness program with several distinctive perks. A few highlights include:

- An annual monetary benefit equivalent to a percentage of an employee’s salary intended to enhance physical and mental well-being. This can be used towards a vacation package, spa services, gaming equipment, and more
- Discounts on WFCU’s financial products and services, including a $10,000 Line of Credit at 0% interest.
- A bank of up to 10 annual personal days, as well as 13+ paid holidays.
- A voluntary RRSP matching program at 5% of an employee’s annual salary.

Experience our Employee Advantage Program which demonstrates our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration

**About WFCU Credit Union**

WFCU Credit Union is a leading progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 84 years, WFCU is the sixth-largest credit union in Ontario, and the 20th largest credit union in Canada.

Together with its retail divisions, Rapport, ECU, and Health Care, WFCU operates 24 branches across Ontario from Thunder Bay to Kingston, Toronto to Windsor, and numerous smaller communities in between. WFCU’s 80,000+ members can bank anytime, anywhere through a variety of service channels, including online and mobile banking, live telephone banking, and ATM services.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What are your salary expectations?

**Experience**:

- Customer Service: 2 years (preferred)
- Cash Handling: 2 years (preferred)

Work Location: In person

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