Front Desk Associate
6 months ago
Join an innovative and growing premium healthcare clinic. At Kinetic Labs, we provide elite care for the everyday athlete. If you're a driven, compassionate individual interested in being part of a high performance and forward-thinking team, we encourage you to apply.
**Requirements**:
- Provide exceptional client experience and hospitality via phone and in-person interactions
- Strong phone performance. Answer rates, new patient booking rates, scripts, etc
- Welcome, orient and interact with clients
- Problem-solve client inquiries using knowledge of Kinetic Labs products and services
- Manage appointment scheduling, invoicing, and health insurance submission using cloud-based software (Jane app)
- Ensure completion of digital checklists
- Maintain a clean and organized interior and exterior clinic environment
- Report any issues with the physical space of the clinic
- Handle laundry items and restocking linens in treatment rooms
- Products are stocked, organized, and follow brand guidelines
- Help with social media content recording
- Suggest improvements and escalate any operational issues to the Clinic Operations Lead
- Each month, meet with Clinic Operations Lead and the team to discuss operational challenges and solutions
**Schedule**:
- Two weekdays from 3:45/4 - 8pm
- Saturday coverage by appointment (up to a 7-hour shift)
**Benefits**
- Work with a passionate and driven team including physiotherapists, massage therapists and chiropractors
- Staff discount on all services
- Access to a fully equipped gym area
- Educational opportunities and staff lunch and learns
**Job Type**: Part-time
Pay: $17.50-$19.00 per hour
Expected hours: No less than 12 per week
**Benefits**:
- Casual dress
- Company events
- On-site gym
- Store discount
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- Evening shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location: In person
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