Csr - Customer Service Representative

7 months ago

SaintLaurent, Canada Hercules Freight Full time

Hercules Forwarding est un transporteur transfrontalier primé disposant d'actifs et d'une courtage en douane avec son siège social canadien à New Westminster, en Colombie-Britannique, et son siège social américain à Vernon, en Californie. Notre équipe est composée de plus de 500 employés en Amérique du Nord, répartis dans plus de 30 terminaux à travers les États-Unis et le Canada.

Responsabilités principales:

- Fournir un service à la clientèle de qualité supérieure.
- Facturation et organisation des chargements nocturnes vers les États-Unis.
- Suivi et traçabilité/surveillance du statut des envois et transmission des mises à jour à nos clients.
- Préparation des manifestes Ace.
- Liaison avec les courtiers en douane américains.
- Vérification des factures des transporteurs.
- Résolution de problèmes.
- Vérification des frais et des tarifs.
- Autres tâches opérationnelles selon les besoins.

Qualifications:

- Expérience dans le transport et la logistique.
- Excellentes compétences en communication écrite et verbale en français et en anglais sont attendues pour ce poste.
- Le salaire est négociable en fonction du niveau d'expérience.

Avantages:

- Soins dentaires.
- Soins de santé étendus.
- Assurance vie.
- Congés payés.
- Régime de retraite.
- Soins de la vue.

Hercules Forwarding is an award-winning asset-based cross border carrier and customs brokerage with Canadian Headquarters in New Westminster, BC and US Headquarters in Vernon, CA. Our team consists of over 500 employees in North America with over 30 terminals across the USA & Canada.

We are currently looking for 2 Customer Service & Operations Assistants to join our team.

Our office is located in the CN Rail yard, no public transportation in this area. A car is a must.

Primary Responsibilities
- Provide superior Customer Service
- Billing & Organizing nightly loads to the USA
- Tracking & tracing/monitoring shipment status and relaying updates to our customers
- Prepare Ace Manifests
- Liaison with US Customs brokers
- Carrier invoice auditing
- Trouble shooting
- Auditing Charges & rates
- Other operation duties as required

**Qualifications**:

- Experienced in Transportation & Logistics asset.
- Excellent written and verbal communication, bilingual skills are expected for this position while multilingual expertise is desired.
- Salary is negotiable depending on experience level.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Logistics: 1 year (preferred)

Work Location: In person

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