IT Help Desk Support

5 months ago

Brampton, Canada Tasco Appliances Full time

**Position Title**: I.T Support Desk

**Location**: Hybrid (2 days a week in Brampton office)

**Compensation**:Competitive pay & bonus structure

**Benefits**:Health and dental benefits

**Summary**
IT Support Desk Support is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations.

**Job Duties**
- Resolve end-user IT issues, such as password requests, software questions, PC hardware problems, Internet connectivity, configurations, and so on.
- Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.
- Diagnose and resolve all software problems and escalate diagnosed technical issues.
- Accurately log work orders/help desk tickets and resolutions into help desk software management system; maintain vigilant maintenance of this process.
- Prioritize work orders/help desk tickets according to severity.
- Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements.
- Use help desk log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
- Perform maintenance\troubleshooting of company phone system (ECI and NEC).
- On-call after hours, weekdays and weekends with time in lieu.
- Perform inventory checks, document and track company assets (phones, tablets, laptops, PC).
- Compile, maintain, and file all repair records, reports, and other documents as required.
- Always maintain a high degree of professionalism, courteousness, and friendliness.
- Support the IT Director with various requests and projects.

**Requirements**:

- Excellent written, oral, and telephone communication skills.
- Able to communicate in user-friendly language.
- Strong customer service mindset.
- High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience.
- 1-2 years of direct work experience in a help desk support capacity.
- Experience with HP, Lenovo IBM computer hardware.
- Experience with Windows XP, 7, 10 and windows server Operating systems.
- Knowledge of help desk management software tools.
- Knowledge of computer workstation setup.
- Exceptional multi-tasking abilities and prioritization skills.
- Team player able to work under pressure.

**Physical Demands**:

- Able to move with ease throughout; sitting, standing, walking intervals.
- Able to sit at a computer work station/ desk for minimum 3 hours intervals.
- Tasco Appliance is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department._

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Brampton, ON L6Y 5X5

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