Help Desk Specialist
4 weeks ago
Job Title: Help Desk Analyst
About the Role:
We are seeking a skilled Help Desk Analyst to join our team at 6 Digital Marketing Agency Inc. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and internal teams.
Key Responsibilities:
- Respond to user inquiries and resolve technical issues related to computer systems and software.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Requirements:
- Fast-paced environment
- Accurate
- Initiative
- Organized
- 7 months to less than 1 year of experience
- Permanent employment
- English language
- 30 to 35 hours per week
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