Director, Compliance
3 weeks ago
We seek a highly motivated individual to join our team who exhibits the best-in-class competencies and embodies the culture we aspire to:
- We deliver high quality work product, services and solutions that demonstrate understanding of the needs and requirements of our business partners and support achievement of team goals.
- We adapt to changing business needs and environments through a proactive, flexible approach that achieves results and strikes the proper balance among all constituencies.
- We demonstrate character, integrity, and professionalism, both within a team environment and in fulfilling our responsibilities to our business partners.
- We build collaborative, trusting relationships with team members and business partners through superior communication skills, empathy, and respect.
- We independently manage work responsibilities through commitment, dedication, and accountability, and display an ongoing commitment to self-improvement.
**KEY OBJECTIVE**:
The Director will report to the Chief Compliance Officer for Canada and support the Canada Compliance function for the CICA Canada Branch operations.
**GENERAL RESPONSIBILITIES**:
- Support, maintain, enhance, and manage an effective Customer Complaints Handling Program including but not limited to daily operations of the program and solutioning of consumer complaints.
- Support, maintain, enhance, and manage an effective Privacy Program including but not limited to daily operations of the program and handling of personal information requests, investigation and tracking of incidents and breaches.
- Follow and stay current with changing laws, regulations, guidance, and industry best practices and update Combined corporate policies and procedures accordingly.
- Communicate changing legal, regulatory, or corporate requirements to management, employees, and independent representatives.
- Remain in compliance with applicable, regulations, guidance, Chubb, and industry best practices by developing, implementing, and maintaining of policies, procedures, monitoring of compliance thereto, drafting of related guidance and communications.
- Prepare and deliver compliance related training to management, employees, and independent representatives.
- Assist and provide guidance to the business in respect of compliance related matters and issues.
- Analyze issues, questions, requests, and complaints to identify their root causes and potential gaps, provide recommendations and mitigate risks.
- Support the compliance program’s auditing and monitoring activities including compliance assurance monitoring and compliance testing for the CICA Canadian Branch.
- Consult with business owners to evaluate the effectiveness of compliance controls and implement new controls.
- Manage process improvement projects to address areas of regulatory change, fair treatment of customers and business needs.
- Monitor regulatory compliance by Combined’s third-party vendors and service providers.
- Review and advise on compliance requirements related to new products or business initiatives.
- Assist with anti-money laundering, terrorist financing and sanctions related matters.
- Act as a liaison with regulators, authorities, and stakeholders when required.
- Attend industry events, participate in workgroups and committees.
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