Director, Intake

3 weeks ago


Vancouver, Canada Health Quality BC Full time

**Status**:Regular, Full-Time

**Join Our Leadership Team**:
Are you a seasoned leader passionate about fostering professionalism, integrity, and accountability in healthcare. In this role, you will oversee vital professional conduct review activities for nursing and midwifery designations and lead a dynamic team committed to fair, trauma-informed, and risk-based practices. Your work will be pivotal in shaping investigations, alternative resolutions, compliance monitoring, and more—all while ensuring adherence to evolving legislation, privacy laws, and administrative principles. If you’re ready to drive impactful change and uphold the highest standards of healthcare regulation, we want to hear from you

**Who We Are**:
The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

**What We Offer You**:
We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.

The expected starting base salary for this position is $148,143 - $163,328 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.

In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.’s Municipal Pension Plan to help you secure your retirement income. Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

**What You’ll be Doing**:
Reporting to the Executive Director/Deputy Registrar, Inquiry, Discipline & Monitoring, the Director, Intake and Monitoring provides managerial oversight and leadership to the staff responsible for the receipt, clarification, assessment, and early resolution of complaints related to the four nursing designations (Licensed Practical Nurse, Nurse Practitioner, Registered Nurse, and Registered Psychiatric Nurse) and Registered Midwives.

These activities require efficient, fair, risk-based, and trauma-informed receipt and clarification of reports and complaints, evaluation of distinctions-based and alternative resolution processes, conduct of investigations under the Registrar’s authority, and monitoring of registrant compliance with agreements and orders, and action on unauthorized use of reserved titles. Activities must be compliant with the _Health Professions Act _(HPA), the upcoming _Health Professions and Occupations Act _(HPOA), the _Declaration on the Rights of Indigenous Peoples Act_ (DRIPA), the _Freedom of Information and Privacy Protection Act_ (FOIPPA), the _Privacy Act_, the _Personal Information Protection and Electronic Documents Act_ (PIPEDA), College bylaws, and administrative law.

**Key Responsibilities Include**:

- In consultation with the IDM leadership team, formulates operational plans for the IDM program, particularly related to the receipt, assessment, streaming and early resolution of complaints.
- Contributes to the strategic and operational plans of BCCNM through program expertise.
- Manages the intake team to ensure files are appropriately screened and prioritized while assessing risk and deploying early intervention strategies. Assigns case files and supports staff to address new complaints and reports to determine how they are best addressed (referral, registrar investigation, Inquiry Committee investigation). Carries personal case load according to complexity and sensitivity of incoming complaints.
- In consultation with the IDM leadership team, continuously reviews and improves complaint intake and assessment processes, including bylaw and policy and process reform and budget management; monitors processes, including development of new information-flow and assessment pathways.
- Manages the compliance monitoring program with the


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