Regional Manager

7 months ago


Hamilton, Canada Hazelview Properties Full time

**ABOUT THE POSITI**ON**

The Regional Manager is responsible for managing the overall Regional operations including leasing, building operations, and capital projects and promoting the Hazelview advantage of being the preferred landlord. The Regional Manager will be responsible for 2,000 - 2,500 with a staff of 50 - 100 Team Members throughout their Regional portfolios.

They lead in coaching & developing their Regional team, Property Managers, Community Managers and Building Manager throughout their portfolio, and are accountable for driving the financial goals while having all units in their market meet all quality standards. They will also be responsible for building local strategies to manage performance by knowing their Team Members, customers/Residents, markets & communities.

The Regional Manager is responsible for creating and maintaining alignment and collaborative relationships with each of the Business Units in Hazelview Properties, including Quality Assurance, Resident Relations, Sales & Leasing, Facilities Management, In-Suite and Finance teams. It is critical that alongside their Team Members, they respond to and provide accurate and timely information to each of the shared services groups in the organization. Including People Management; Information Technology and Legal.

**KEY RESPONSIBILItiES**

**Customer Service**:

- Ensure that a superior level of co-operation, service and support is provided to residents
- Ensure building standards are maintained to a high level and building staff are performing duties in a professional manner
- Ability to resolve resident complaints and concerns in a timely fashion with a view to driving Resident retention through a superior level of customer satisfaction
- Support and train site-level staff on Hazelview's standards of Customer Service

**Operations and Leasing**:

- Oversee and manage assigned property management functions to improve efficiency and reduce operating costs
- Inspect the properties on a weekly/daily basis to monitor performance & ensure properties are maintained to Hazelview's standards
- Propose and discuss possible renovations or improvements with Asset Management
- Obtain proper authorization before engaging contractors
- Obtain quotes or bids from contractors for repairs, renovations and maintenance
- Ensure that work has been satisfactorily completed and approve invoices
- Ensure standard processes & procedures in place to resolve issues relating to repairs and maintenance in a timely fashion
- Ability to coordinate after hours’ emergencies as required
- Responsible for maintaining Occupancy/Vacancy levels at the mandate set by Hazelview
- Have knowledge of market rents and ability to set asking rents based on market conditions
- Have working knowledge of legislation pertaining to the Rental Housing Industry, Human Rights Code and Labor Standards Act

**Leadership and Management**:

- Directly manage Regional team including: Regional Administrator, Property Managers, Area Managers, Regional Maintenance Manager and on-site Team Members including: Building Managers, Maintenance Associates and Cleaners
- Responsible for planning, assigning and directing work; for interviewing, hiring and training Team Members; Team Member relations; mentoring and coaching
- Responsible for ensuring that Team members fulfill their responsibilities when providing timely and accurate information to other departments as requested (e.g. Asset Management, Capital & Development, Customer Experience, Finance, People & Culture, Marketing, etc.)
- Analyze and resolve work problems, or assist Team Members in solving work problems
- Initiate or suggest plans to motivate workers to achieve work goals

**Financial and Budgets**
- Prepare annual operating and capital budgets for each property
- Accountable for delivering the financial results and Key Performance Indicators (KPIs) against annual budget targets; overall financial and administrative review of assigned properties
- Review of Monthly Operating Statements; preparation and submission of Variance Reports; preparation of Monthly Business Reviews with action items and commitments; including for each Property Manager and/or Area Manager and their respective portfolios to the Director of Operations, Asset Management and the Finance Team
- Development & execution of Underperforming Asset Plans (UPAs) where appropriate and as requested by the Director of Operations to ensure that the financial goals and objectives in the Region are being achieved
- Ensure that PayScan is managed & maintained throughout the Region in a thorough, complete & detailed manner and, on a timely basis, meeting all Finance Department deadlines
- Review weekly vacancies/ availability reports; Review rents to ensure "minimum" market value
- Oversee collection of rents (and serve notices to vacate)
- Responsible for ensuring rent rolls are accurate
- Review and approve resident leases and renewal leases
- Oversee and ensure compliance wit


  • Regional Manager

    1 week ago


    Hamilton, Canada Real Fruit Bubble Tea Inc. Full time

    _**Are you passionate about bubble tea businesses?**_ - **Are you someone who always thrives to grow and accomplish more?**_ - **If yes, join us today!**_ - **If not now, when?**_ - **If not me, who?**_ Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 100...

  • Regional Manager

    8 months ago


    Hamilton, Canada Motion LP Full time

    **Consider joining us as a Regional Manager if**: You have experience fostering a culture where people feel welcomed and enjoy themselves. You’re looking for a leadership role where you can oversee people’s development from recruitment to career growth. You have past experience in our industry, have a personal connection with someone who uses mobility or...

  • Regional Manager

    4 days ago


    Hamilton, Canada CBI Health Full time

    **Regional Manager, Complex Care - Golden Horseshoe & GTAW, Ontario** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and...

  • Regional Manager

    2 months ago


    Hamilton, Canada Parkbridge Lifestyle Communities Inc. Full time

    **REGIONAL MANAGER, PROPERTY OPERATIONS (SOUTHWESTERN ONTARIO)** With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience! We strive to embody our corporate values of Community, Authenticity, Respect, and Excellence in our relationships with colleagues, customers, and business partners and are looking for...


  • Hamilton, Canada Guillevin International Full time

    Regional Purchaser and Inventory Manager Status: Regular, Full time **Location**: Hamilton, Ontario Job Description Job Summary: KEY RESPONSIBILITIES: Procurement Management: - Develop and implement procurement strategies to ensure cost-effective and timely acquisition of materials and supplies. - Negotiate contracts, terms, and pricing with suppliers to...

  • Regional Director

    2 months ago


    Hamilton, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** This is a national office role providing support and consultation to senior estate and trust managers and their teams to develop and enhance skills, knowledge and effectiveness around the administration of estate, POA and trust files, behaviors, and outcomes. This role is a key support to the National Head,...

  • Regional Sales Manager

    4 months ago


    Hamilton, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Delivery Manager

    2 months ago


    Hamilton, Canada The New Zealand Automobile Association Inc. Full time

    As a Delivery Manager, you'll play a crucial role in ensuring the seamless delivery of our Mobility services. Within your region you'll lead a team of dedicated professionals, oversee operations, and drive continuous improvement across our Mobility products and services. We are seeking two Delivery Managers to oversee our operations in the following...


  • Hamilton, Ontario, Canada NCR Corporation Full time

    NCR Corporation is a leading global provider of digital commerce solutions. Our mission is to enable businesses to exceed their goals and thrive in today's competitive landscape.About the RoleWe are seeking an experienced Regional Business Development Manager to join our team. As a key member of our organization, you will be responsible for driving...

  • Regional Manager

    7 months ago


    Hamilton, Canada JACK NATHAN MEDICAL Full time

    Jack Nathan Health® is one of Canada’s largest health care networks. As a leading and innovative health care company, Jack Nathan Health® is improving access for millions of patients by co-locating physician and ancillary medical services conveniently located inside Walmart® stores Jack Nathan Functional Health, the medical operations division of Jack...

  • Regional Director

    2 months ago


    Hamilton, Canada Jani-King of Southern Ontario Full time

    **Job Title**: Regional Director - Hamilton Office **Location**:Hamilton, Ontario **Company**: Established Toronto-Based Janitorial Services Company **About Us**: We are a large, well-established janitorial services provider based in Toronto, looking to expand our territory with a new office in Hamilton. Known for our commitment to quality and customer...


  • Hamilton, Canada Oak View Group Full time

    Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts...


  • Hamilton, Canada Queenston Automotive Group Full time

    Queenston Auto Group is centered around fostering a dynamic and collaborative work environment where teamwork, passion, innovation, results, and action are not just our core values but the driving force behind our over 55 years of success. What our employees do truly counts, and we empower them to contribute their unique skills and perspectives to make a...

  • Regional Manager

    4 months ago


    Hamilton, Canada Municipal Property Assessment Corporation Full time

    Date: Aug 30, 2024- Location: Hamilton, ON, CA Mississauga, ON, CA- Type of Position: Permanent ( Standard Req Only)- Type of Position: - Number of Positions: 1- Salary Min: $126,751- Salary Max: $158,439- Description: - Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your...


  • Hamilton, Ontario, Canada Ontario's NDP Full time

    The Ontario NDP is seeking a dynamic and highly motivated Regional Engagement Coordinator to join our team in the Central West region.About UsWe are a progressive political party dedicated to creating a more just and equitable society. Our mission is to promote social justice, equality, and human rights. We believe in a society where everyone has access to...


  • Hamilton, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    Job Description:We are seeking an experienced Regional Freight Specialist to transport goods efficiently and safely across regional routes.Safely operate a vehicle to transport goods to and from specified locations, adhering to all traffic regulations.Maintain accurate records of deliveries and travel routes, ensuring timely arrivals.Requirements:A valid CDL...


  • Hamilton, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...


  • Hamilton, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...


  • Hamilton, Canada Oak View Group Full time

    Oak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...


  • Hamilton, Canada CBI Health Full time

    **Regional Account Leader - Golden Horseshoe / Greater Toronto West, ON**: CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and...