Operations Assistant

2 weeks ago


Edmonton, Canada PCRM Edmonton Full time

The Operating Assistant is responsible for leading the reception team and oversees the daily non-clinical activities of the PCRM clinic. Responsibilities include the direction of internal communication, developing and maintaining administrative systems, clinical maintenance, clinical purchasing, and human resources relations. Furthermore, this professional will be aligned with the vision and values of PCRM and will foster an organizational culture whose foundation lies in quality assurance and positive patient experience.

**Responsibilities**:

- Leads recruiting, employee orientation, development, and training, and provides daily support for the reception team
- Ensures non-clinical operations and workflows are efficient, evaluates effectiveness, and recommends and implements approved improvements
- Responsible for probationary and annual reviews of the reception team and follows up on team members’ goals accordingly
- Works collaboratively with the Managing Director to advise on recruitment, absences, conflict management, performance management, etc.
- Develops and implement team building and engagement activities
- Reporting to Managing Director. Assisting the Managing Director with operational issues
- Advises Managing Director on operational matters affecting PCRM; recommends a solution as appropriate; implements as approved
- Oversees Billing / IVF Cycle collections
- Liaises with Managing Director regarding A/P and bi-monthly payroll

Educational Requirements and Qualifications
- Minimum of 5 years’ experience in a leadership role
- Minimum of 3 years’ experience in the administration of a healthcare clinic or practice
- Undergraduate Degree is required.

**WHAT’S IN IT FOR YOU**:
Your wants, needs and dreams matter here at Pacific Fertility, so here’s a bit of insight about the support you can expect from us:

- Competitive compensation
- Extended benefits & RRSP matching
- Vacation & personal time
- Team events
- First class work facilities
- Personal & professional development



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