Charter Operations Assistant

4 weeks ago


Edmonton, Canada Diversified Transportation Full time

**Operations Assistant - Charter Department**

Diversified Transportation is currently looking for an Operations Assistant based in Edmonton for its Charter Department. Reporting to the Team Lead, the Operations Assistant is responsible for administrative and operations assistance within the Charter Department as well as assisting as needed with the regular duties of the Operations Assistants. **The shift for this position is Wednesday to Sunday from 9:00 am - 6:00 pm. Some after hours calls on the weekend may be required.**

**Duties and Responsibilities**:

- Maintain and enhance customer satisfaction by ensuring the highest quality services are provided to clients, owners and end users
- Maintain driver logs in Coach Manager
- Assist Operations as required
- Quote charters and specials to prospective clients; help sell charters using knowledge of company standards, experience, equipment, etc.
- Book specials for our major clients
- Work directly with both established and new clients to ensure their requirements are met; deal with any complaints that arise
- Work closely with dispatch/scheduling to ensure all specials and charters run smoothly
- Obtain PO’s for hotels, bus tickets etc.; book hotels for Charter Drivers
- Assign driver to carter coaches; create equipment wash lists and distribute to designated shops on a weekly basis for all charters and high-level tours
- Book recurring weekly specials as well as new work that arises and communicate client required changes to appropriate parties
- Assemble information required by Charter Drivers
- Assist with preparation of required reports, audit and trip data
- Assist with preparation and finalization of charter run invoices
- Communicate the importance of and participate in improving the Company’s KPI’s

**Qualifications and Experience**:

- Minimum 2 years' experience in transportation, logistics, or equivalent
- Strong proficiency in Microsoft Office, specifically Access and Excel at an intermediate level
- Familiarity with the city, the province and current Oilsands developments
- Familiarity with hours of service provincial regulations an asset
- Team player with strong verbal and written communication skills
- High attention to detail and confidentiality and must be fully aware of the sensitivity of the position
- Ability to maintain composure and excellent customer service in a fast paced and deadline based environment

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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