Regional Service Dispatcher
1 month ago
**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today.**
Job Summary:
This position provides a high level of customer service support to meet internal and external customer requirements. Schedules, dispatches and coordinates technical field staff and works collaboratively with team members to ensure the administration of multiple back office processes are executed accordingly to ensure the service delivery cycle flows accordingly and client KPI’s are met. The Dispatcher Coordinator fully supports the Service Operation Team and provides the field technicians with the necessary tools and information required to deliver on the expectations of our clients.
Key Responsibilities:
- Coordinate the completion of scheduled and unscheduled service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets.
- Maintain real time visibility to technician resources by leveraging and updating the schedule board
- Manage technician sign in and sign out protocols.
- Interface with customers and other departments (i.e. Customer Experience Centre and Regional Schedulers) as necessary to ensure successful completion of requests and resolution of service issues identified throughout the service delivery process. Ensure all changes are accommodated and approved.
- Assign and monitor workflow ensuring calls are dispatched to the appropriate tech with the right skillset in the right geography
- Resolve any obstacles immediately using established protocols or other creative resolution options through troubleshooting or relaying calls to a level 2 technician to expedite resolution
- Ensure all Ainsworth & client KPI’s are observed, met and or exceeded.
- Update 3rd party portals with work statuses as required.
- Review completed work orders daily for completeness, work summaries, labour, client signatures, tasking etc. Acquire any missing information and or close for further reconciliation.
- Work with Technicians and Regional Schedulers to ensure maintenances and quoted repairs are completed within the month they are scheduled
- Monitor all work in progress (WIP) and work with technicians and Business Unit Managers as required to ensure it does not exceed 60 days.
- Identify & Suggest opportunities for Process Improvements & efficiencies within department
- Sensitivity to confidential matters may be required
- Adhere to all company policies and procedures.
- Promote and perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Perform other duties as assigned by Management.
Qualifications:
- Post-secondary education in related area of study or equivalent.
- 2-4 Years of related experience dispatch experience preferably in the HVAC/Electrical/Building Automation industry but general service industry is acceptable. Actual hands on HVAC, Electrical or Building Automation experience is also ideal.
- Demonstrated ability to meet deadlines and prioritize a heavy workload.
- Proven systematic and organized approach to multi-tasking
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision
- Ability to work under time constraints and adapt to change.
- Service and customer orientated - Actively looking to help people. Anticipates and works to understand and meet customer needs in a helpful way. Takes personal responsibility to correct customer’s problems. Corrects customer service problems promptly and non-defensively.
- Team Focus - Capable of building relationships at all levels within the organization and with customers. Contributes towards team goal by working co-operatively with others, also gets people’s input to decisions/plans, and promotes team spirit. Shares
Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country **Join us. Make a difference.**
**Benefits**:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Work Location: In person
-
Dispatcher
1 month ago
Oshawa, Canada Ainsworth Full time**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today.** Job Summary: This position provides a high level of customer service support to meet internal and external customer...
-
Dispatcher
1 month ago
Oshawa, Canada Ainsworth Full time**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today.** Job Summary: This position provides a high level of customer service support to meet internal and external customer...
-
Dispatch Supervisor
4 weeks ago
Oshawa, Canada Mackie Transportation Full timeThis position is responsible for the supervision and co-ordination of day-to-day operations of driver dispatch, scheduling, routing, planning and to ensure that all activities are accurately recorded in the company’s & customer's transportation management system. **Responsibilities**: - Ensuring that all work is accurately entered and managed in the...
-
Dispatcher
39 minutes ago
Oshawa, Canada IAA Holdings, LLC Full timeIAA Holdings, LLC (IAA), a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Dispatcher at our facility in West Oshawa, ON IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA's...
-
Receptionist/customer Service
4 days ago
Oshawa, Canada Hanks Appliance Service Full timeAnswering Phones. From 1pm to 9pm Fast pace environment. Must be able to meet deadlines. Dispatching an asset Knowledge of Appliance parts an asset Previous experience in the Appliance industry Answering customer inquiries on the statues of their jobs Booking service appointments. Updating Manufacturers with statues of service. Ordering...
-
Dispatcher Hhg Department
4 weeks ago
Oshawa, Canada E&V Moving Solutions LTD Full timeOverview: We are seeking a dedicated and detail-oriented Dispatcher to join our team. As a Dispatcher, you will play a crucial role in coordinating and managing the transportation of goods and ensuring efficient operations. If you have excellent organizational skills and thrive in a fast-paced environment, we want to hear from you. **Duties**: - Receive...
-
Temporary Full-time Dispatcher-1a
1 month ago
Oshawa, Canada City of Oshawa Full time**Job Snapshot**: **Employee Type**: - Temporary Full-Time- **Location**: Oshawa- **Job Type**: - Government- **Experience**: - Not Specified- **Date Posted**: - 2/2/2023- City of Oshawa, located just a short 30-minute drive from Toronto, is a progressive city of 172,000 people and is the economic engine of the eastern Greater Toronto Area. Our strategic...
-
Dispatcher for Moving Company
4 weeks ago
Oshawa, Canada AMJ CAMPBELL OSHAWA Full time**Company description** AMJ CAMPBELL OSHAWA - is Canada’s largest coast-to-coast moving company, we make it our mission to keep the worry out of your way. We do it with a proven smooth moving process. Trustworthy and reliable moving professionals. And friendly, personal service every step of the way. **Job description** - Dispatch & coordinate the...
-
Electrical Service Coordinator
1 month ago
Oshawa, Canada Oak Ridge Building Solutions Inc. Full timeOak Ridge Building Solutions is a leading provider of electrical services known for its commitment to excellence and customer satisfaction. We are currently seeking a motivated and organized individual to join our team as an Electrical Service Dispatch and Coordinator. If you have a passion for efficient coordination and excellent customer service, we want...
-
Regional Sales Closer
1 week ago
Oshawa, Canada Provincial Smart Home Services Full time**About Us: Provincial Smart Home Services** is providing sustainable HVAC & Smart Home Technology to Canadians. 24/7 days a week we provide superior customer service because our team members have the highest standards and are willing to do whatever it takes to get the job done right. **Our Mission**: A valuable service that can help homeowners save...
-
Locksmith Shop Manager
1 month ago
Oshawa, Canada Durham Regional Locksmiths Full timeDurham Regional Locksmiths is seeking a shop manager to supervise shop operations. **Responsibilities**: - Answer phone and schedule service calls for techs. - Provide assistance in shop to customers. - Pinning and repairing locks. - Cutting keys. - Perform key coding and rekeying services. - Order materials. - Keep accurate records of service calls,...
-
Intake Coordinator
1 day ago
Oshawa, Canada Brain Injury Association of Durham Region Full timeAs we support a dignified life for people who have experienced acquired brain injuries through education, collaboration and advocacy, we now have an exciting opportunity, in the capacity of ABI Intake Coordinator, for the right individual to join our team! **Role and Responsibilities**: The **ABI Intake Coordinator **role is to enhance and streamline the...
-
Customer Service Administrative Assistant
1 month ago
Oshawa, Canada Durham Region Non Profit Housing Corporation Full time**ABOUT DURHAM REGION NON-PROFIT HOUSING CORPORATION**: Durham Region Non-Profit Housing Corporation (DRNPHC) is a social and affordable housing provider in the Region of Durham providing homes to tenants with low and moderate-incomes in approximately 1200 affordable rental units throughout 18 residential properties. Our portfolio includes multiple high-rise...
-
Customer Service Administrative Assistant
4 weeks ago
Oshawa, Canada Durham Region Non Profit Housing Corporation Full time**ABOUT DURHAM REGION NON-PROFIT HOUSING CORPORATION**: Durham Region Non-Profit Housing Corporation (DRNPHC) is a social and affordable housing provider in the Region of Durham providing homes to tenants with low and moderate-incomes in approximately 1200 affordable rental units throughout 18 residential properties. Our portfolio includes multiple high-rise...
-
Customer Service Representative
7 days ago
Oshawa, Canada Autolux Ltd Rapid City Transport Full time**_Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...
-
Customer Service Representative
4 days ago
Oshawa, Canada Autolux Ltd Rapid City Transport Full timeAre you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...
-
Customer Service Representative
4 days ago
Oshawa, Canada Autolux Ltd Rapid City Transport Full timeAre you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...
-
Customer Service Representative
3 days ago
Oshawa, Canada Autolux Ltd Rapid City Transport Full timeAre you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...
-
Customer Service Representative
1 week ago
Oshawa, Canada Autolux Ltd. OA Rapid City Transportation Full timeAre you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...
-
Depot Administrator
1 month ago
Oshawa, Canada Ramudden Full timeRamudden - a caring force for a safer world. We create complete solutions for workplace safety for road works, buildings, facilities, railways, and other infrastructure projects. But we always do it our own way. With great consideration. We are the leaders in our industry, and we have amazing people on our team. We are looking for an amazing **Depot...