Intake Coordinator

4 weeks ago

Oshawa, Canada Brain Injury Association of Durham Region Full time

As we support a dignified life for people who have experienced acquired brain injuries through education, collaboration and advocacy, we now have an exciting opportunity, in the capacity of ABI Intake Coordinator, for the right individual to join our team

**Role and Responsibilities**:
The **ABI Intake Coordinator **role is to enhance and streamline the ABI Care Pathway process of ABI client’s referral to the appropriate ABI community supports utilizing the expertise of the ABI System Navigator. The vision is to enhance the client and care partner experience when accessing ABI supports.

This position will serve the Central East Region, with time split between the Brain Injury Association of Durham Region (BIADR) and the Brain Injury Association of Peterborough Region (BIAPR).

**The ABI Intake Coordinator will**:

- Provide support and assistance to the ABI System Navigator for a timely, objective and consistent intake process.
- Receive Applications for Service, contacts client, determines eligibility, and review intake process.
- Provide support for the database for BIADR and BIAPR; create client profile, intake notes and database documentation.
- Assist with building competency, effectiveness, and efficiencies (LEAN) for Intake in each Brain Injury association.
- Assist with providing supports for ALC patients accessing provincial ABI beds.
- Assist with ABI Support Triage; Identify need for immediate supports and refer to ABI System Navigator for Triage.
- Assist with appropriate and timely referrals out to other community supports, provincial supports, ABI resources.
- Assist with providing immediate ABI resources as appropriate, i.e. OBIA, Peer Support, ABI FYI, etc.
- Ensure timely response for potential crisis situations.
- Assist with addressing the gaps identified and reflects supports proposed of the “Neurotrauma Care Pathway Project for Ontario”.

**Qualifications and Education Requirements**:

- Completion of post-secondary education in the social or health science disciplines. Minimum of three years related experience in the delivery of community supports to clients (preference will be given to those with experience who have worked with individuals with acquired brain injuries). Possess a valid Ontario Driver's License, automobile in good repair and insurance as required by agency policy.
- Knowledge of the local community resources.
- Demonstrated ability to work in clients' living and social environments.
- Strong communication and interpersonal skills.
- Flexible with demonstrated ability to work independently as well as with a team that fosters respect for one another and the members of the ABI community and their families.
- Ability to travel and work from both BIADR and BIAPR offices.
- Satisfactory police record check and vulnerable sector screening.

**Other details**:

- Position is Permanent Part-Time, 30 hours a week.
- Rate of pay is based on experience

Our hiring process includes:

- References
- Offer with an expected start date as soon as possible and no later than September 1, 2023

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: Up to $28.00 per hour

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2023-08-14

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