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Montréal, Canada Atlantis IT group Full time

**Job Title: Desktop support(French & English )**

**Location: Dorval, QC, ON(onsite)**

Clear and strong customer focus and relationship Good interpersonal and communication skills Flexibility and ability to prioritize Ability to perform in adverse situations Proficiency in English is must with Local Language Good analytical and coordination skills are essential Strong work ethic, combined with the ability to work independently Technical skills: Strong knowledge of desktop/laptop hardware Very strong hands-on experience (H/W and S/W) Good knowledge of Win 10, Win 7 & MS Office Knowledge of Mac OS is preferred Understanding of daily operations and delivery processes Application / software installation and trouble shooting Knowledge / exposure on ticketing tools (Service Now) Windows system administration Strong Troubleshooting Skills Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc. Working knowledge of supporting computer peripherals, like printer, scanners etc. Touch/smart hands support of all network devices & Servers Strong knowledge of server and network hardware Very strong hands-on experience (H/W and S/W) Strong knowledge of server and network equipment Hardware, operating system & software knowledge Touch/smart hands support of all network devices & Servers Understanding of active directory, networking