Member Services Representative
3 weeks ago
The **Member Services Associates are** responsible for providing courteous, efficient and effective customer service to members, staff, volunteers and vendors by answering questions, and performing a variety of tasks to enhance their experience with our company.
Some Associates may be responsible for ensuring the smooth running of the RA operations and delivering a high quality and safe experience for all who visit. You may also be responsible to help support the onsite staff to enable them to help achieve excellent quality experiences for all our clients.
- Respond to member inquiries in a timely and helpful manner.
- Be able to effectively communicate with members on the phone or in person.
- Know and understand the services that are offered by the company.
- Ensure the facility is safe for all staff and clients *Ensure the reporting of accidents, incidents, and near misses are done in a timely manner *Perform regular safety and customer satisfaction audits/tours_
**Job Type**: Part-time
Pay: From $16.55 per hour
Expected hours: 10 - 24 per week
**Benefits**:
- On-site gym
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work Friday and Saturday Evenings?
- Are you Double Vaccinated?
- Are you able to work opening shifts starting 6:45am?
- Are you able to work closing shifts until 11:15 pm weekdays and until 9:15pm on weekends?
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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