Program Manager, Steveston Heritage Sites

2 weeks ago

Richmond, Canada City of Richmond BC Full time

**Program Manager, Steveston Heritage Sites**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
Reporting to the Manager, Museum and Heritage Services, the Program Manager, Steveston Heritage Sites is responsible for overseeing a number of remarkable places that illustrate Steveston’s rich history and living heritage.

Steveston is a historic fishing village located in the southwest corner of Richmond, BC. Settled by Europeans in the second half of the 1880s, early Steveston supported robust farming, fishing and boatbuilding industries. The City supports the operation of a number of heritage facilities which contribute to preserving and telling the stories of Steveston’s past, including the Britannia Shipyards National Historic Site, London Farm, Steveston Museum, Steveston Tram, and Scotch Pond.

This position plays a leadership role within the Arts, Culture and Heritage Department as part of the management team, and serves as an important representative for the City in the Steveston community.

**Key responsibilities**:

- Oversee the development and implementation of heritage site programs, exhibits and other interpretive initiatives.
- Provide leadership, daily management and direction to a team of more than 20 staff on work-flow and priorities; this includes hiring, assigning responsibilities, evaluating performance, coaching, career development and training, mentoring and progressive discipline, as necessary.
- Develop and maintain strategic partnerships and effective working relationships with community organizations (e.g. Britannia Shipyards National Historic Site Society, London Heritage Farm Society, Steveston Historical Society, Steveston Harbour Authority, Steveston Merchants Association, Tourism Richmond, and Scotch Pond Heritage Cooperative).
- Develop and manage operating and capital project budgets and strategically expand revenue generation by developing and implementing business plans and supporting other fund development initiatives.
- Oversee marketing, communications, and public relations activities for Steveston Heritage Sites.
- Develop and negotiate business terms and provide leadership for the ongoing management of contracts and agreements (e.g. society operating agreements, moorage agreements, and caretaker agreements).
- Develop strategic plans and policies and oversee their implementation and monitoring at heritage sites.
- Work in coordination with Facilities and Project Development on infrastructure work, including supporting the development of maintenance requests and Capital Project Submissions.
- Work with the City’s Parks team to maintain and improve outdoor spaces at the heritage sites.
- Work with the Curator of Collections to ensure artefacts at the heritage sites are properly cared for.
- Work with the City’s Film Liaison to support filming at the heritage sites.
- Work with government agencies to ensure sites are operated in a safe and compliant way (e.g. WorkSafe BC, Vancouver Coastal Health, Richmond Fire-Rescue, Department of Fisheries and Oceans, and Transport Canada).
- Assist in writing reports and memos, respond to Council inquiries, and reply to public inquiries to Mayor and Council.
- Support related City initiatives by assisting other departments with planning, policy development, and regular reporting or data collection.

**Knowledge, Skills & Abilities**:

- Excellent people management skills with a proven ability to successfully lead a team.
- Demonstrated written and verbal communications skills including writing plans and reports, public speaking, facilitation, and conflict resolution.
- Excellent decision-making, problem solving and analytical skills.
- Excellent understanding of the principles of heritage interpretation with proven success in producing interpretive programs, exhibits and other initiatives.
- Excellent understanding of the principles of cultural resource management and heritage conservation.
- Excellent interpersonal skills with a passion for collaborating with stakeholders.
- Strong understanding of visitor services including servicing international audiences.
- Understanding of the principles of truth and reconciliation and demonstrated support for diversity, equity and inclusion initiatives.
- Ability to balance multiple priorities and set priorities for concurrent projects.
- Ability to work in a flexible environment and manage multiple deadlines.
- Knowledge of destination development and tourism marketing.
- Knowledge of Canadian history

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