Attendant (Heritage Interpreter)

2 weeks ago

Richmond, Canada City of Richmond BC Full time

**Attendant (Heritage Interpreter)**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
**Examples of key responsibilities include, but are not limited to**:

- Interpreting a period of west coast maritime history to the visiting public while in costume, using a variety of methods such as: tours, historical demonstrations and engaging visitors with one on one conversations.
- Assisting with high volume special events.
- Ensuring safety and security of heritage buildings.
- Ensuring public safety at all times.
- Cash handling, balancing and reporting.
- Performing a variety of clerical, typing/word processing and receptionist activities.
- Performing light maintenance of site grounds and exhibits.
- Performing other duties as required.

**Knowledge, Skills & Abilities**:

- Possess an outgoing and friendly personality and be willing to engage with public.
- Ability to interact with groups of individuals of all ages.
- Ability to be knowledgeable, personable and skilled at maintaining control of the interpretative conversation while creatively encouraging willing visitor involvement.
- Ability to understand and carry out oral and written instructions.
- Ability to interpret, explain, educate and inspire visitors.
- Interest in, and knowledge, of local history.
- Ability to effectively prioritize workflow and multitask and demonstrate organizational ability.
- Ability to work well under pressure and deal with stressful situations with professionalism.
- Strong problem solving and communication skills including ability to make decisions independently.
- Ability to courteously and effectively deal with the public in providing information and assistance.
- Ability to perform cashiering duties accurately.
- Ability to work both independently and interdependently while exercising sound judgement and initiative.
- Knowledge and skills in using Microsoft Office programs such as Word, Excel, Outlook and PowerPoint.
- Knowledge of clerical and modern office practices and procedures.
- Ability to successfully pass a Criminal Record Check.
- Ability to speak a second language is an asset.

**Qualifications and Experience**:

- Completion of Grade 12 or equivalent.
- Customer service, cashiering and experience using a Point of Sale (POS) or other computer cash system is required.
- Related experience and/or education_ _in history, museum studies, theatre, education or tourism is preferred. Previous experience leading tours is as asset.
- Current Occupational First Aid Level 1 certification or higher is required.

**Working Conditions**:

- Duties are performed in a heritage environment. Must be comfortable standing for long periods of time. May be outdoors, in all weather conditions. May encounter upset or unpleasant customers. Must be able to work weekends.**Additional Information**:

- Employee Group:

- CUPE Local 718
- Position Status:

- Auxiliary
- Duration of Appointment:

- N/A
- Salary Range:

- $20.69
- Hours of Work:

- These are auxiliary positions that will involve variable hours. Flexibility and willingness to work a variety of shifts including days, evenings and weekends is required.
- Application Posted:

- 3/6/23
- External Closing Date:

- 3/19/23
- PCC#:

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