Team Lead, Asset Management and Maintenance

2 months ago

Regina, Canada Avana Developments Inc. Full time

**Avana Developments Inc **is a high-growth company in its eighth year of business, and has emerged in the Western Canadian construction industry as a leading developer. Driven by a team of motivated and enthusiastic leaders, with an unwavering entrepreneurial spirit, **Avana** is dedicated to providing the community with beautiful, attainable and safe rental homes.

We are expanding our team of professionals and are seeking highly organized, hard-working individuals, committed to personal development and excellence, who share similar goals and core values with our team. Everything we do is guided by our values: act with honesty and integrity, evolve with innovation and improvement, lead our community in social responsibility, incubate entrepreneurial spirit and personal development, while encouraging accountability.

We are hiring for a **Team Lead, Asset Management and Maintenance**. The successful applicant will succeed in a fast-paced, progressive career, enjoy working with people in a team environment and provide outstanding customer service. Working collaboratively with the existing team and reporting to the Vice President, Residents, this is a full-time salary role. The Team Lead, Asset Management and Maintenance is responsible for the day-to-day support, development and management of the Maintenance and Site Managers within the Residents division. This includes all internal strategies, planning, tracking and optimization aspects as well as resident engagement related to supporting the overall operational excellence of our rental property assets and related maintenance.

**Key Responsibilities**:

- Reporting directly to the Vice President, Residents, in conjunction with the leadership of the Director, Resident Engagement, the Team Lead, Asset Management and Maintenance will support the overarching strategy and daily operations related to the interior and exterior preventative and ongoing maintenance of Avana’s properties and residents division maintenance assets.
- Day-to-day management and oversight of all Maintenance and Site Managers across all markets.
- Collaborate with Residents division leadership in building a committed, enthusiastic and successful team environment and culture with strong staff retention.
- Participate in the development as well as assist in leading the execution of new and refreshed division processes and procedures.
- Participate in and support the execution of onboarding and training for all new division hires as required as well as the development of new training programs, as needed.
- Alongside the Vice President, Residents, guide the maintenance and procurement of third-party trades and vendors, providing preventative and ongoing maintenance to Avana’s existing property assets.
- A primary contact for the administration aspect of all third-party trades and vendors providing preventative and ongoing maintenance to Avana’s residential and commercial properties.
- Support in the research, ideation and development of the optimal resident experience, related to maintenance, through all touch-points of engagement.
- Responsible as a primary point of contact for after-hours service for any and all resident and/or property needs.
- Plan and lead maintenance project management as well as the monitoring, tracking and upkeep of all maintenance equipment and inventory.
- Provide support and optimization tactics to ensure all Maintenance and Site Manager's KPIs are met and/or exceeded, inclusive of yet not limited to maintenance response and resolution timeframes, repairs and maintenance expenses, maintenance satisfaction rates of residents, and Google reviews.
- Work collaboratively with the Vice President, Residents on the oversight, administration and ongoing management of quarterly property inspections, the preventative and seasonal maintenance calendar, as well as other ongoing maintenance-related responsibilities.
- Participate and lead, when required, in the quoting of maintenance-related expenses and developing Purchase Orders, internal approvals and execution of scope.
- Oversee the preventative maintenance schedule for all equipment and vehicles as well as any other necessary, ongoing maintenance needs.
- Provide coverage for holidays and vacations of Maintenance and Site Managers.
- Support the Vice President, Residents in the effective management and projected spending on the fiscal repairs and maintenance budget, for all projected maintenance costs.
- Relationship building and management of third-party vendors.
- Oversight and implementation of all OH&S policies to ensure site safety and minimize injuries.
- Attend and represent Avana at various community events and functions.

**Skills and Qualifications**:

- Class 5 Driver’s License with clean driver’s abstract.
- Possess great customer service, leadership, transparent communication and strong sales skills.
- Preference to work in a fast-paced environment and a commitment to excellence.
- Accuracy and atte

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