Spa Receptionist

2 months ago

Vancouver, Canada Shangri-La Vancouver Full time

Shangri-La Vancouver
- Front-line
- Full Time |
- Permanent
- 1128 West Georgia Street Vancouver
- 1 position available
- Accessible Employer: No
- Open to International applicants with valid Canadian Work permits: Yes

Posted on June 14, 2023

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits

We are currently searching for a talented Spa Consultant to join our team on a full time basis.
- Welcome and greet guests and provide information about the facilities, services and promotions
- Providing a positive first and last impression of our spa guests
- Complete opening or closing duties for CHI the Spa.
- Spa administration will include: preparation of treatment schedules, confirmation of guest appointments, managing a cash float, settling daily accounts, processing retail sales, etc.
- Manage guest records including recording important guest information such as special occasions, requests, injuries and allergies, as required
- Complete the initial spa consultation, Informing guests of Spa facilities available for access before and after their treatment as well as communicating cancellation policy to guests
- Successfully promote and sell all available services, products and therapies
- Monitor and control all stock, maintain par levels, re-ordering supplies on a regular basis, as required
- Ensure the Spa lounge and lobby area is maintained to impeccable standards of cleanliness, safety and hygiene
- Communicate any pertinent information to Colleagues and Management, as required
- Interact with guests to maintain close contact, actively seeking feedback regarding the guest experience, treatments and services offered at the spa with a goal to build business through positive relationships with guests
- Maintain excellent knowledge of all treatments and products provided in the spa
- Inform the security department of any matter or incident which may be detrimental to guests or Colleagues
- Ensure compliance to all hotel policies, programs and core practices
- Undertake other ad hoc related responsibilities, as required

**Responsibilities & Qualifications**:

- Welcome and greet guests and provide information about the facilities, services and promotions
- Providing a positive first and last impression of our spa guests
- Complete opening or closing duties for CHI the Spa.
- Spa administration will include: preparation of treatment schedules, confirmation of guest appointments, managing a cash float, settling daily accounts, processing retail sales, etc.
- Manage guest records including recording important guest information such as special occasions, requests, injuries and allergies, as required
- Complete the initial spa consultation, Informing guests of Spa facilities available for access before and after their treatment as well as communicating cancellation policy to guests
- Successfully promote and sell all available services, products and therapies
- Monitor and control all stock, maintain par levels, re-ordering supplies on a regular basis, as required
- Ensure the Spa lounge and lobby area is maintained to impeccable standards of cleanliness, safety and hygiene
- Communicate any pertinent information to Colleagues and Management, as required
- Interact with guests to maintain close contact, actively seeking feedback regarding the guest experience, treatments and services offered at the spa with a goal to build business through positive relationships with guests
- Maintain excellent knowledge of all treatments and products provided in the spa
- Inform the security department of any matter or incident which may be detrimental to guests or Colleagues
- Ensure compliance to all hotel policies, programs and core practices
- Undertake other ad hoc related responsibilities, as required

**Salary/Wage**:
26.64

**Other Perks/Benefits**:
Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits and eligible colleagues can build retirement savings with employer support contributions. Visit th

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